LEAVE YOUR MARK ON A BETTER WORLD. COLLABORATE WITH AMAZING PEOPLE. MAKE CHANGE HAPPEN.
At North Highland, we believe in doing great things together. With you. With our clients. With a perspective on actions today that shape tomorrow. As the world's most innovative, collaborative consulting group, we've built a space to share ideas like never before. Do you have the skills, passion and commitment to transform industries for the better? Think you can bring your A-game every day? If so, join us. We like big thinkers with action on the brain
Why North Highland? Every choice you make will give you the opportunity to grow. It's our employee ownership model - with plenty of coaching and personal development opportunities in the mix. For us, training doesn't have an off switch. You'll learn new things, both during and beyond traditional working hours. We want people who strive for the next level, then the next.
At North Highland, you're never a number. Our firm is large enough to scale up, test your mettle and tackle big challenges, but small enough that clients won't lose your face in a crowd. You're recognized individually.
We started as three leaders and a kitchen table. Which means we know expectations are made to be broken. Want to surprise us? Do it. Experiment and stretch yourself. There's room to grow as a budding entrepreneur.
Exciting work you will do: UAT Test Lead will establish and lead end to end (E2E) User Acceptance Testing (UAT) for client's primary Customer Service Desktop CRM. You will be the primary liaison to technology boundary partners to establish test accounts, alignment of lower environments, triage/track defects across impacted channels. You will provide stakeholders with regular updates on the status of each agile release cycle from beginning to UAT complete. Actively seeks and evaluates opportunities for process improvement.
Document E2E UAT process which includes process maps and RACI chart
Serves as primary subject matter expert (SME) on Customer Service Desktop CRM and have a working knowledge of the primary contact/support channels
Works directly with development, QA teams and UAT users to complete testing and delivery for all E2E Epics for each Desktop CRM release cycle.
Manages/coordinates resolutions of complex E2E testing issues through triage, issue identification, re-test to resolution/completion.
Work with Technology Vendor team to rollout any new features or significant changes to existing features/systems for Vendor Partner IT organizations.
Ability to work in Agile environments/SAFe agile methodology.
Provides feedback on trend analysis for continual improvement and provide solution options for gaps within support teams.
What you will need:
3 to 5 or more years of experience required in related field (Data Solutions, Telecommunication Information Technology or Engineering)
Proficient in MS Word, Power Point, Excel, and tools such as Teams, Visio and Project / Jira / iGrafx / BMC-Remedy
Strong communication skills both verbal and written with ability to demonstrate features and test results
Requires strong knowledge of testing best practices and working knowledge of omni-channel workflow
Experience in all phases of project delivery cycles (i.e., Agile and Waterfall) with interfacing both with technical teams as well as multiple lines of the business stakeholders
Preferred experience:
Intermediate skill/certification for CRM software Pega (v7.x or higher) and or Salesforce Preferred
BS/BA degree in related discipline strongly desired (information Technology, Computer Science, Engineering)
Experience in telecommunications industry desired
Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.
Click HERE to apply
North Highland makes change happen for organizations who dare to be different. By melding workforce, customer and operational transformation, they are one of the world's leading consulting groups, with 65+ offices around the globe. They break new ground today so tomorrow is easier to explore.
For more information, visit northhighland.com and connect with us on LinkedIn, Twitter and Facebook.
North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.
