Account Manager

Account Manager

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Job Description

As an

Account Manageron our Global Forwarding team, you will be a trusted logistics advisor to companies around the world, providing transportation solutions to support their supply chain needs. With a comprehensive portfolio of logistics services, a global technology platform, and the support of a broad network of supply chain experts, you will have the tools and resources you need to help your customers optimize their supply chain. You will proactively reach out to key stakeholders within your customers’ organizations, identify and sell innovative solutions and services to drive continuous improvement and help our customers work smarter. You will solve challenging customer issues and provide an overall exceptional customer experience.

Responsibilities:

Customer Relationship Management

• Develop a deep understanding of customer’s current business,industryand supply chain

• Stay abreast of customer’s current requirements and anticipate future needs

• Forms relationships at varying levels and functions within the customer’s organization

• Create effective solutions that will bring lasting value to the customer and C.H. Robinson

• Conduct business reviews to identify ways to improve service and expand the business
  

Business Management

• Drive account profitably through effective management of sales plan execution, supplier relationship management, A/R and A/P, claims, etc.

• Apply financial analysis to evaluate strategic choices and identify trends,threatsand opportunities

• Negotiate beyond price and create profitable agreements between customer and C.H. Robinson
  

Sales Management

• Identify opportunities to leverage C.H. Robinson’s full menu of services

• Accurately forecast demand to the carrier and/or sourcing groupsin order toplan capacity and supply

• Stay abreast of competition and industry trends that may impact C.H. Robinson’s value proposition to the customer

• Ensure execution of annual sales plan for account

Strategic Planning

• Facilitate all aspects of the annual business planning process for account to include budget, business plan creation,scorecardsand plan adjustments

• Project necessary resources to efficiently manage overall business

• Effectively manage and plan time to ensure both tactical and strategic opportunities are realized

• Identify innovating, targeted solutions to satisfy customer’s short-term needs and long-term direction
  

Operations Management

• Create thorough implementation plans, including account responsibilities, resource requirements, timeframes, and contingency plans

• Effectively manage multiple demands and competing priorities to ensure account goals are achieved

• Oversee daily operational activities and provide escalated support as necessary

• Develop,communicateand implement SOPs as needed for customer specific requirements
  

Communication

• Keep others in own organization well informed of account activities

• Initiate regular and timely communication with customer contacts that focuses on both tactical and strategic issues

• Conduct presentations as needed within the customer organization as well as own organization

Qualifications

Required Qualifications:

• High School Diploma or GED equivalent

• Minimum 2 years of logistics experience

• Minimum1 yearofCustomer Sales and customer relationship management experience

Preferred Qualifications:

• Bachelor’s Degree or continued education

• Values a diverse and inclusive work environment

• Proven ability to demonstrate market knowledge, full knowledge of seasonality, buying and selling effectively

• Strong written and oral communication skills

• Excellent project management skills, including the ability to lead, facilitate,influenceand organize

• Good analytical, sales and negotiating skills with strong attention to detail

• Keyboarding skills and computer literacy with spreadsheets, word processing,presentationsand other related programs

• Experience in preparing and negotiating customer contracts

• Proven ability to generate and implement creative and innovative solutions to problems/opportunities

Additional Information

Equal Opportunity and Affirmative Action Employer C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
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