Associate, ServiceNow Platform Lead

Associate, ServiceNow Platform Lead

21 Jun 2024
Georgia, Atlanta, 30326 Atlanta USA

Associate, ServiceNow Platform Lead

Vacancy expired!

Description

About this role

Our team:
The HR Technology Platform team designs & delivers innovative solutions that enable the firm's ambitious talent agenda, create an exemplary employee experience and yield insights at scale. This is a team of motivated technology professionals passionate for supporting the execution of critical human capital processes through best-in-class applications including ServiceNow and Workday.

Position Responsibilities:

As an BlackRock ServiceNow Platform Lead you will manage the governance, architecture and execution of ServiceNow projects and on-going support for Human Resources. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders with the following responsibilities:
• Lead Technical Solution aspects of ServiceNow implementations specific to: design, solution architecture, functional implementation and evaluation of business needs
• Developing a thorough understanding of the requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution
• Lead the governance and prioritization process for HR ServiceNow projects
• Building a trusting relationship with major project stakeholders and leading them to adoption of the best solution
• Monitor system validation / UAT and manage defect fixes to closure
• Work closely with the BlackRock Enterprise ServiceNow team in the migration of release items to productions

Qualifications, Skills & Experience:
• 5+ years total HR Technology experience and familiarity with common HRIS systems, such as Workday, SAP, Oracle, SuccessFactors
• 3+ years of ServiceNow implementation hands-on experience for HR
• Participated of ServiceNow HRSD implementations including case management, portal, service level management, agent workspace, advanced work assignment, reporting, and performance analytics.
• Detailed understanding of all configuration items / options related to HRSD, including HR profile, integrations, COEs, Services, Service Catalog, Agent Workspace, Knowledge Management, workflows, approvals, assignment rules / advanced work assignment queues, User / HR criteria, notifications, SLAs, Employee Service Center / Content Delivery, Reporting, Performance Analytics
• Capable of understanding business requirements from non-IT stakeholders, and translating requirements to ServiceNow solution capabilities
• Understanding of HR processes, delivery models, and organizational structures
• Comfortable / capable of communicating with senior (non-IT) executives at the director level and above
• Familiarity with key HR legal and regulatory concerns, such as privacy, FMLA, GDPR, etc.
• Experience working in global projects with resources spanning multiple time zones and support from contingent workers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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Job Details

  • ID
    JC15692774
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    BlackRock
  • Date
    2021-06-08
  • Deadline
    2021-08-07
  • Category

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