Vacancy expired!
Customer Experience Representative - Full-TimeLocation: Atlanta, GA - remoteWho You'll Work ForREEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.What You'll DoYou'll flex your communication skills and problem-solving abilities while serving as a face for REEF Technology's global-facing brand. By serving as a resource to motorists, you'll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport. If you're up for the challenge and ready for fast-paced fun, we've got a Customer Experience Representative position just for you!Operate with Speed & AgilityDevelop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speedAct as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulationsChampion Customer SuccessFoster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating informationEmbrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfactionCultivate Information Accuracy & QualitySpark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistencyLeverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting dataWhat We Want from YouHigh school diploma or equivalent certificationPrevious experience in a high-volume, fast-paced environment, preferredA knowledge of contact center policies and software, including CRM, phone systems, etc.A strong work ethic and reliability with professionalism and poiseSuperior interpersonal, verbal, and written communication skillsDesignated workspace at home, with a reliable high-speed internet connectionAvailability to work weekends (including graveyard shifts) and afternoon / evening shifts on weekdaysWhat We'll ProvideMedicalDentalVisionLife and Disability401KPaid Time Off (PTO)Flexible schedulesCareer pathing and advancement opportunitiesPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.WORKING CONDITIONS:Work is performed indoors for extended periods of time including up to the entire duration of a shift.REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Impark is an Equal Opportunity and Affirmative Action Employer - Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity
