Deployment Coordinator - Atlanta, GA

Deployment Coordinator - Atlanta, GA

24 Jun 2024
Georgia, Atlanta, 30303 Atlanta USA

Deployment Coordinator - Atlanta, GA

Vacancy expired!



Onshore Deployment Support



  • Verify tracking for the customer focusing on the SSD and SAD.

    • Working with CS and/or CFC when equipment is delayed.



  • Resolving issues

    • Missing Hardware requests

    • OBF Requests

    • Entitlement replacement follow



  • RMAs for new equipment

    • Entitlement RMA Return Labels



  • Working with customers to resolve issues

    • Invoice explanations

      • (Meaning the details that CS doesn't have.)





  • Following up with customers about their install experience.

    • Ensuring that the customers have a pleasant and efficient install when completed by our Install Team.




Offshore Deployment Support



  • Sending out notifications for tracking/shipment

    • When applicable install date notifications



  • Updating and verifying receipt of equipment by the store.

  • Tracking URE responses

    • Emailing customers with next steps in the case of RMA Upgrades



  • Submitting RMA Requests for equipment.

  • Submitting new label requests as needed

    • Handled by DS

      • If the workload is light, ODS will assist





  • OBF Requests

    • If the workload is light, ODS will assist



  • DS updates URE contact information as needed

    • Verifies this information with the DCs.



Related jobs

Job Details

  • ID
    JC15822285
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Corus360
  • Date
    2021-06-24
  • Deadline
    2021-08-23
  • Category

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