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OverviewWhen you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.You can learn more about careers at InComm Payments here:or connect with us on,,, or.About This OpportunityAs an Implementation Manager I, your role is to conduct a wide variety of skilled Project Management activities across multiple internal and external groups to accomplish Product Implementations and Partner/Retailer Integrations. These include gathering required inputs for a project, coordinating the testing and configuration of new products, and ensuring accurate status updates are communicated to stakeholders and other team membersResponsibilitiesFull E2E Project Management for Product Implementations & Coordination/Assistance with Partner/Retailer Integrations
Responsible for Project Pre-Planning, Execution, Wrap-Up, and Lessons Learned Activities
Manage 3rd-Party Processor and Retailer Relationships as Required
Maintenance of All Project Documentation and Internal Information
Distribution of Communications to All Project Stakeholders for Active Projects in Queue
Resolve Internal Trouble Tickets and Provide Assistance to Internal Support Teams as Needed
Coordinate and Manage All Special Projects or Miscellaneous Assignments as Required
Maintain a Good Working Knowledge of Company’s Products and Technologies
Act as a Subject Matter Expert in Various Areas of the Business
All other Duties as Assigned or Required
Qualifications1-3 years Applicable Experience Working in Account Management, Project Management and/or Product Implementations in a Relevant Industry and/or Setting preferred. 1-3 years in Software or Technical IT Environment preferred.
Bachelor’s Degree in Business, IT Operations, Related Field or, Equivalent Work Experience Required.
PMP Certification Preferred
Strong Technical and Business Acumen
Ability to Communicate Technical Requirements to Business Teams
Decisive
Strong Ability to Influence Others
Forward-Looking
Adaptability/Flexibility
Strong Problem Solving and Troubleshooting Skills
Ability to Delegate Tasks
Excellent Time Management and Prioritization Skills
Well Organized
Ability to Retain and Call Upon Complex Technical Detail and Business Process
Excellent Account Management and Client Relation Skills. Demonstrated Ability to Interface Successfully as the Point of Contact for External and Internal Customers. Maintain High-Level of Client Satisfaction and Confidence.
Ability to Cope Effectively in Stressful Situations.
Ability to Grasp Intricacies of Complex Implementations Identifying Key Tasks and Deliverables. Recognition of when Issues Need to be Escalated to Management.
Ability to Think and Act Independently while making Appropriate Decisions Ensuring Best Approach for Each Project in Queue.
Proficient in Microsoft Office especially Outlook, Excel, Word, and Project.
Strong Verbal and Written Communication Skills.
Some Experience with or Knowledge of Pre-Paid Implementations, Pre-Paid Processors and/or Retail POS Integrations and Systems preferred.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.This position is eligible for the Employee Referral Bonus Program - Tier II#LI-DN1Job LocationUS-GA-AtlantaTypeFull-Time
