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SummaryAR Deductions SpecialistYou always spot the typos and misspellings on your friend’s posts while scrolling your social feed. You’re the go to for itemizing the dinner check when your friends dine together as a group – ensuring there aren’t any mistakes and calculating the tip and everyone’s portion. You like organization and the finer details are something you spend time on. Sound like you? Consider this great role with Advantage Solutions and apply today!Your Opportunity:We’re looking for anAR Deductions Specialist to join our team who will ensure that our billing is 100% correct, handled promptly, and professionally executed. This is a chance to increase your business acumen while being empowered to resolve client concerns as well as manage an entire process on your own. This is a great role to build a solid foundation for a career in finance, accounting, or business administration.What we offer you:Remote work
Competitive hourly wage
Full time benefits (Medical, Dental, Vision, Life)
401k, which includes a company match
Generous time off
Your typical day as an Invoice Deductions Specialist:Each day, even each request received is like a mystery for you to solve. You will review invoice deduction requests from clients, investigating the various events and touchpoints up to that point to verify if the request is valid, and how to address the issue they led to it. This entails reviewing the contract, proof of performance, analyzing sales event numbers and data and pulling the report together in a succinct and clear manner for resolution, which includes clearing the deduction to a Trade Fund or similar fund. You’ll get to use a variety of software as the pieces of a client’s puzzle are often managed across different tools. You’ll work independently, but interface often with the client to secure the necessary elements to complete a request. You and your teammates will support each other to achieve month-end goals, covering for each other to ensure both time off and deadlines can be met.You have:AR deduction experience
A curious mind and ability to research on your own
A personable but credible demeanor – you’re sharp, but helpful and friendly
Resourcefulness and a desire to improve processes and increase efficiency
1-3 years of experience in Customer Service in a deadline-oriented environment
Excellent written and verbal communication skills
Experience working in bookkeeping, accounting, or similar departments
Strong proficiency in Microsoft Office with a focus on Excel needed
ResponsibilitiesThe Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position SummaryThe Specialist OTC is responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions, accounts receivable. Responsible for performing all necessary work and tasks to ensure administrative goals and metrics are met. Works closely with the Team Lead to deliver outstanding results for our clients.Essential Job Duties and ResponsibilitiesOrder Entry AdministrationProcess orders, deductions, or contracts into management system in a timely manner
Proactively address any potential order/deduction/contract issues
Provide timely and thorough communication to all of our valued clients and customer
Communicate regularly with management advising any critical issues or opportunities
Participate in client/customer conference calls as scheduled; providing feedback and insight
ReportingProvide reports to clients/customers as needed
Supervisory ResponsibilitiesDirect ReportsThis position does not have supervisory responsibilities for direct reportsIndirect ReportsDoes not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reportsTravel and/or Driving RequirementsTravel and Driving are not essential duties or functions of this job
Minimum QualificationsThe following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required) High School Diploma or GED or equivalent experienceField of Study/Area of Experience:1-3 years of experience in Customer service
Skills, Knowledge and AbilitiesExcellent written communication and verbal communication skills
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Strong prioritization skills
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Team building Skills
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical RequirementsOffice / Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.Additional Information Regarding The Company Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).Important InformationThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Job Locations US | US-FL-Tampa | US-MI-Grand Rapids | US-NC-Charlotte | US-FL-Jacksonville | US-NE-Rosalie | US-UT-Salt Lake Cty | US-IN-Indianapolis | US-TX-San Antonio | US-IL-Chicago | US-GA-AtlantaPostal Code 33601Primary Posting Location : Country USRequisition ID 2021-381980Position Type Full TimeCategory Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)
