Job Title: Desktop Support Location: Atlanta, GA Duration: Long Term Job Description: Responsibilities
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Construct, install, and test customized configurations based on various platforms and operating systems.
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
Ensure that desktop connection, i.e. network jacks are in proper working order.
Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
If necessary, liaise with third-party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.
Support development and implementation of new computer projects and new hardware installations.
Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
Education & Certification
High School diploma or equivalent, and 3 years work experience in related field.
Knowledge & Experience
Excellent knowledge of PC and desktop hardware.
Excellent knowledge of PC internal components.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience.
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
Personal Attributes
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Description Robert Half is looking for a help desk analyst to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.
Description You might be right for Robert Half\'s new job opening, if you are a Desktop Support Technician with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. This is a job where a self-starter with strong problem-solving skills and a passion for working in an innovative environment can thrive. Located in the Atlanta, Georgia, area, this Desktop Support Analyst role is long-term contract / temporary to hire in nature.
