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OverviewWhat You’ll DoThe Sales Account Representative (SAR) is responsible for selling the exciting experience of Topgolf through contracted events for social groups of 7-18 guests within approved booking timeframes. The SAR will also assist with small corporate bookings as demand dictates in accordance with the company’s guest centric lead response Standards. SAR is responsible for delivering outstanding guest service throughout all stages of the sales process including ongoing post-event follow-up to ensure repeat business and referrals. The SAR is also expected to foster new client opportunities via outbound efforts and networking in the community to drive sales.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Key ResponsibilitiesHow You’ll Do It
Contribute to overall venue sales team revenue goals by meeting or exceeding personal sales quotas as assigned by DOS in advance on a monthly (period), quarterly and annual basis
Strive to deliver an unparalleled guest experience on the phone, via email and with in-person communication from inquiry stage to post-event follow up
Foster client relationships through ongoing communication with contacts to ensure repeat business and referrals
Manage all assigned leads with the utmost sense of urgency and in accordance with the company’s lead response time Standards
Create, manage and confirm Event bookings using Delphi sales system including the documentation of all prospect and event client communication
Utilize established reports and dashboards to ensure personal sales Key Performance Indicator’s (KPI’s) are being met or exceeded
Maintain prospect/member communication notes and pertinent information on the sale of all premium memberships using approved system/process
Partner with DOS (Director of Sales) to foster a fun, competitive, results centered and engaged sales culture/environment
Be open and eager to learn new sales skills
Work in collaboration with the sales team and other departments within the venue
Proactively strive to maintain high levels of quality, accuracy, and process consistency
Detail any changes/updates to events and any specific needs for a successful event execution by Operations and Culinary based on the guests’ expectations
Work venue sales office shifts each week as assigned by the DOS in accordance with company Standards for SAR role
Proactively engage in outbound sales activity and networking in the community in adherence to established business development Standards for the venue and SAR role in an effort to grow sales revenues for events and premium memberships
Participate in all daily and weekly Sales Team meetings as well as bi-weekly 1-on-1’s with direct supervisor.
Other duties as assigned
Embrace and Promote Topgolf’s Vision and Mission through our Core Values of Fun, One Team, Excellence, Edgy Spirit and Caring
Key QualificationsWhat We’re Looking For
1+ years of current sales experience, preferable in hospitality, restaurant or entertainment venue focused on event/ticket sales
Bachelors Degree in Business Administration, Sport Management, or Sales/Marketing preferred. Will also consider applicants with relevant work history
Ability to communicate effectively with new guests, return guests, co-workers and management
Strong computer skills, particularly with Excel, Word, PowerPoint and CRM Applications
Strong interpersonal and people skills as well as written and verbal communication skills
Solid organizational and project management skillsets
Capable of managing multiple projects/programs simultaneously, while remaining calm under pressure
Excellent pace and energy, self-motivated
Ability to maintain and project professionalism, internally and externally, at all times
Flexible in approach; can readily adapt to business and team needs and changes
Excellent self-accountability for high personal standards of conduct and professionalism
Process-oriented, highly organized, fast and accurate, able to work well under pressure and meet deadlines
ID 2019-11551Position Type Hourly# of Openings 1Address 1600 Ellsworth Industrial Blvd. NWCategory Sales/Event Sales
