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Delta Air Lines leads the global travel industry with its SkyMiles loyalty program, delivering on a rich suite of benefits and experiences for over 100 million members worldwide. SkyMiles is core to Delta's thoughtful, reliable, and innovative brand promise, developing and rewarding high-value customers at every point along the travel journey. This year, U.S. News and World Report ranked SkyMiles as #2 Best Travel Reward program for the third year in a row.SkyMiles is seeking a proven change agent responsible for strategic thinking and analysis, initiative development, and project management to further engage our SkyMiles members by providing a best-in-class loyalty program. The individual will analyze data and develop insights to guide recommendations for new/enhanced program benefits and policies. This position will interact regularly with CE&L leadership and work collaboratively with Delta's commercial teams. This position will be based in Atlanta, GAPrimary Responsibilities:Identify opportunities and develop strategy for enhancing the SkyMiles member experience, including our elite Medallion membersApply strategic and creative thinking to SkyMiles benefits and loyalty concepts to reward our top membersGather, analyze and synthesize data into actionable decisions and recommendationsEnsure operational success of changes to program benefits and policies by partnering with appropriate teams from idea conception through final implementationUtilizing system expertise and SM database knowledge to identify trends, develop findings and make recommendations for program improvements, cost-effectiveness and/or perception in the marketplace (e.g. upgrade policies, Medallion qualification criteria, etc)An undergraduate degree in Business, Finance, Marketing, Management, or a related field requiredPrevious experience in strategic planning, including analytical or statistical functions highly preferredSystems comfort and knowledge is preferred (e.g. Hyperion/Brio, SAS, other data tools)Should have excellent creative and analytical skills that could translate into thought leadershipStrong business acumen and the ability to synthesize data and form actionable, meaningful recommendations in support of SkyMiles' and Delta's strategyMust know how to communicate ideas and analysis effectively to leadership, through story-telling from both the customer and business perspectiveAbility to work in an autonomous, fast-paced environment and manage several responsibilities that demand a high degree of initiative, drive, and time managementMust be performing satisfactorily in current position#LI-TS1As an equal opportunity employer, Delta Air Lines recognizes that our strength lies in our people. We are committed to diversity.Accommodation for Applicants With Disabilities:Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at Accommodations@Delta.com or alternatively send a fax to 404-677-3851. In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title of your fax document.
