Senior Site Reliability Engineer

Senior Site Reliability Engineer

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Delta IT is on a journey to becoming the best IT organization in the airline industry, a journey of transformation. We are changing the way we do business from top to bottom as we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.

Our Delta employees are thinkers, doers, innovators. We are proactive. We are collaborative. We deliver impact to our customers. Let's continue on our transformation journey in becoming a world-class IT organization while continually working at the world's best airline!

Job Overview:

We're seeking an experienced Site Reliability Engineer (SRE) to join the Delta IT SRE team. The SRE will work with Delta IT development squads to implement best practices for reliability and performance with the customer facing applications and services they support. Our ideal candidate is well-versed in on-prem architecture and experienced in designing systems for reliability as well as implementing monitoring and alerting to reliably operate and maintain the services they build.

The SRE works with developers to improve the Reliability and Resiliency of Delta Software Solutions to meet the business requirements by implementing SRE tools, processes, and best practices. The SRE helps to design, develop, test, and debug applications. They troubleshoot incidents to address failure patterns, remediate through runbooks, and document application optimization.

Responsibilities:

• Building and supporting a reliable customer facing application suite for the environment to meet the development and maintenance requirements of systems/platforms.
• Working with development teams to evaluate the health, stability, and reliability of customer-facing applications.
• Utilizing monitoring, alerts, dashboards, and management tools to ensure the availability, reliability and performance of applications and services.
• Providing technical support for systems/platforms according to application SLA's.
• Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management.

What you need to succeed (minimum qualifications)

• Embraces diverse people, thinking and styles.
• Consistently makes safety and security of self and others the priority.
• 4-5 or more years of experience as an application developer or SRE.
• Experience supporting mission critical customer facing applications or websites.
• Experience in web and application server setup and administration on RHEL, including Apache web server, JBoss AS and Websphere AS.
• Experience with an APM tool such as Dynatrace, New Relic, AppDynamics, or Datadog.
• Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
• Application Maintenance: Knowledge of customer facing production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.
• Site Reliability Engineering: Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site environment.
• Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
• Agile Development: Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree in computer science, Information Technology or related field.
• Experience with Akamai or related WAF application preferred.
• Experience with Tealeaf is a plus.
• Experience with setting up synthetic monitors and tracking SLAs.
• Experience with airline applications and infrastructure technology is a plus.
• Experience developing applications and/or automation running in Red Hat OpenShift is a plus.

Why You'll Love Delta!

Our culture is rooted in a shared dedication to living our values - Honesty, Integrity, Respect, Perseverance, and Servant Leadership - every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Comprehensive health & wellness benefits including medical, dental, vision, short/long term disability and life benefits
• Domestic and International Flight privileges for employees and eligible family members
• Career development programs are available for your long-term career goals
• Access to subsidized and vetted Backup Care for children, adults, and pets through Care.com

#DICE