Senior Tableau/SQL DeveloperLocation: Atlanta, GAFull time Role
No Sponsorship will be provided. Planning and Analysis Senior Analyst
Develops divisional KPIs and executive level reporting (daily/weekly/monthly)
Responsible for analyzing metrics trends
Provides analytical support and data that will help identify opportunities for customer satisfaction improvements, revenue upsell, call related expense reductions, and customer support handling efficiencies by channel
Manages Tableau server and dashboard support for various stakeholder groups, which consists of dashboard refresh troubleshooting, user group access administering, data validation, and dashboard development & documentation.
Ensures data integrity and consistency across suite of dashboards used by specialists and leaders.
Practices safety-conscious behaviors in all operational processes and procedures.
Minimum Qualifications:
Bachelor's degree or related experience in business, economics, technology, engineering or related field required; MBA preferred but not required
18-24 months relevant work experience in strategic planning, reporting, or customer analytics positions
Demonstrated proficiency in Tableau dashboard development, Excel, PowerPoint, Hyperion and/or SAS or similar software products
Strategic thinking and creative problem-solving skills with ability to translate data into a logical and actionable story
Proficiency in written and oral communications and able to produce concise, relevant, strategic documents and executive presentations
Experience pulling, analyzing, and synthesizing data
Must demonstrate initiative and self-direct work with an ability to manage multiple priorities under aggressive deadlines.
Must have strong influencing skills to drive positive outcomes, strong written and verbal communication skills, and proven analytics skills.
May require travel
Must be performing satisfactorily in present position (if internal)
