Software Engineer II

Software Engineer II

02 Nov 2021
Georgia, Atlanta, 30313 Atlanta USA

Software Engineer II

job summary:

Description:


The Client Company has an opening in the Freestyle Team for a Senior Software and Electronics Support Engineer. This role will provide support to field service and customer teams on issues related to software and electronic components supporting Client Freestyle Equipment. This position will require the ability to leverage equipment logs, customer feedback, and service network information to identify root causes of field issues. A successful candidate will be able to leverage software skills to patch minor issues and work closely with engineering and quality teams to resolve larger scale issues.


Minimum Qualifications:



  • Bachelor's Degree in Electrical or Computer Engineering or related engineering field
  • 5+ years of working in technical or field operations in customer facing roles.
  • 2+ years' experience with either Java or C/C in embedded Linux environment

Preferred Qualifications:



  • 2+ years of SQL experience
  • 7+ of working in technical or field operations in a customer facing role
  • 2+ years working the Client Freestyle ecosystem
  • Has worked on software releases end to end including supporting multiple releases in the field
  • Knowledge of Client-Server design and patterns
  • Excellent problem-solving skills including methods such as 8D, DMAIC

Functional Activities:



  • Investigate field software and electronic component issues and provide fixes
  • Identify and resolve field issues from software logs and multiple databases systems
  • Leverage data for prediction and modeling to improve performance and operations
  • Work with embedded teams to determine advanced diagnostics and data needs to reduce time to repair
  • Develop key reports for lower level support staff be able to self-diagnose field issues
  • Leverage data to solve complex performance issues around software and hardware
  • Support dispenser improvement projects outside of software and hardware that drive customer satisfaction
  • Understand the impact of solutions to field, operations, customers, and engineering as well as their possible interactions
  • Communicate effectively with internal and external customers
  • Excellent oral and written communication skills to influence and negotiate with senior leadership
  • Lead a cross functional team to resolve complex issues and drive system improvements
  • Leadership Behaviors:



location: Atlanta, Georgia

job type: Contract

salary: $54 - 64 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:


  • Resolve field escalation issues related to software, hardware on Freestyle equipment
  • Communicate with key customer teams to provide status updates on field issues
  • Propose software feature enhancements to improve customer operation and improve equipment uptime
  • Service as a voice of field operations in the development of new equipment and software





qualifications:


  • Experience level: Experienced
  • Minimum 7 years of experience
  • Education: Bachelors


skills:
  • java
  • C



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC5441025
  • State
  • City
  • Job type
    Contract
  • Salary
    USD $54 - 64 per hour 54 - 64 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

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