Sr Staff Customer Success and Support

Sr Staff Customer Success and Support

18 Jun 2024
Georgia, Atlanta, 30377 Atlanta USA

Sr Staff Customer Success and Support

Vacancy expired!

Hi

Hope you are doing well

This is Shankar from Kutir Corporation, we have an Immediate opening with our client for the position of Sr Staff Customer Success & Support in Atlanta GA (Remote till Covid), If you are interested in the below requirement please send me your updated resume along with your contact details with expected hourly rate as early as possible you can, If you are not interested please forward to your friends who may looking for the opportunity.

Position: Sr Staff Customer Success & Support
Location: Atlanta GA (Remote till Covid)
Duration: CTH or Fulltime

Job Description Summary:
Responsible for supporting and maintaining critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they need to deliver on commitments while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and provisioning compliantly

Education Qualification:
Bachelor's Degree in Computer Science or STEM" Majors (Science, Technology, Engineering and Math) with significant experience.

Desired Characteristics Technical Expertise:
Understand technical and business discussions relative to IT team priorities direction aligning with business goals
Understand concepts of setting and driving IT priorities and direction
Lean / Agile experience
Understand architecture standards concepts to apply to project work
Understand IT compliance & security requirements
Hands on experience in Unix, AWS, Kubernetes Scripting and customer success

Business Acumen:
Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics
Understand customer's foundational processes & data

Leadership:
Coach and mentor team members
Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
Deliver tasks on-time with alignment to team goals. Can identify and raise issues, risks and benefits
Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:
Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
React open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives

Thanks
Kiruba Shankar
Kutir Corporation

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Job Details

  • ID
    JC15578677
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Kutir Inc
  • Date
    2021-06-17
  • Deadline
    2021-08-16
  • Category

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