Vacancy expired!
We are looking for 3 Technical Support Analysts to join our team for a long-term contract opportunity. You will be the central point of contact to manage coordination, notification, and resolution of incidents and outages. You will monitor and ensure the proper documented updates for all incidents to include but not limited to: the incident problem description, categorization, resolution, and business/operational impact information. You will be the liaison to the Duty Manager working as the focal point for all operation concerns by quickly engaging and escalating to the appropriate support teams. Additional responsibilities as follows: