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Technology Services Optimization ITBM ServiceNow Solution Architect Senior ManagerIn seeking to support the organization s business in a more meaningful way, one answer for IT lies in plain sight: IT must operate more like a business - one focused on strategy, client service, business objectives, and value-based outcomes. A more business-focused approach for IT in the form of a comprehensive IT business management (ITBM) strategy can help IT elevate its role within the organization and help drive overall corporate success. In shifting to an ITBM posture, our IT leaders can:More clearly convey the value of IT for business executivesPut in place solutions for efficiently managing IT cost, quality, and performanceAlign IT with enterprise goals and enhance decision-making capabilitiesIncrease business value and lower costs by integrating governance and executionWork you ll doThe Platform Solution Architect is responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. The Solution Architect is the most senior design authority on the project. This role will direct the ServiceNow implementation and certify the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with strategic development partners to ensure high quality delivery of all aspects of solution development.In an operational setting the Solution Architect is responsible for solution design and review of all business process and system level changes as part of continual service improvement. They provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes. This individual needs to stay current on the vendor s solution capabilities and product roadmap and maintain the organizational roadmap for the solution.RESPONSIBILITIES:Manage the ServiceNow solution designUnderstand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementationWork with Program Resources to define sustainment governance and processes as part of operational transitionProvide insight and expertise into the ServiceNow platform capabilities and vendor product roadmapTechnology Strategy & ArchitectureFrom leading practice to business necessity, every business recognizes the need for a strategic cloud integration platform. At Deloitte Consulting, our technology strategy and architecture specialists help organizations develop the strategies and implement the systems that build business value and drive performance. We have the in-depth knowledge and experience gained from working on some of the most complex IT challenges around the globe, everything from system replacement to full IT transformation. Learn more about our Technology Strategy & Architecture practice.Our Technology Services Optimization (TSO) team works with clients to transform their technology delivery by collaborating with CIOs, Technology Executives, and their teams. Together we work to establish IT operating models based on the implications of next generation and advanced technologies, new and evolving service models for technology, and the operational expectations of an organization.Our team of experienced technologists understand the interwoven nature technology plays in all aspects of today s business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change. Our Agile/DevOps/Lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teams.QualificationsRequired:Minimum of 5 years of ServiceNow implementation experience in large complex environmentsMinimum of 8 years of technology implementationFirm understanding of ServiceNow applications and modulesInformation Technology experience required, including development, implementation, and maintenance of large scale systemsDemonstrated ability to work in a fast paced and changing environment with short deadlineProficient in all phases of the Application Development LifecycleStrong technical project management and / or leadership skillsCertified ServiceNow System AdministratorPreferred:Bachelor s degree in Business, Information Systems, or equivalentCertified ITIL V3 practitionerAbility to work independently and manage multiple task assignmentsStrong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)Strong problem solving and troubleshooting skills with the ability to exercise mature judgmentEagerness to mentor junior staffAn advanced degree in the area of specialization (MBA Preferred)How you ll growAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Deloitte s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.Recruiter tipsWe want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals.Category: Management ConsultingAbout Deloitte As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
