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Randstad is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.
Randstad is currently working with a reputable company in efforts to fill several customer service positions. Details of these positions are below. If you are interested in this position, please submit a copy of your resume to kyle.heuer@randstadusa.com with "ATL CSR" in subject line. A resume must be submitted in order to be considered for this position.
Job Details:
Job Title: Customer Service Representative
Location: Atlanta, GA 30303
Pay: $12.00/hr.
Hours: 7:00AM-7:00PM Monday-Friday (Will work an 8 hours shift in-between this time)
Term: Long term temp to hire contract
Start Date:
May 13th
Responsibilities:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
Requirements:
1 year of continuous call center experience required
Professional demeanor and positive
High School Diploma and GED required
Willing to submit to background check and drug test
If you are interested in this position, please submit a copy of your resume to kyle.heuer@randstadusa.com with "ATL CSR" in the subject. Applicants who do not submit a resume with not be considered for this position.
