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Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a Value-Added Service Representative.
The Value-Added Service Representative is an entry-level, field service position that is critical to our business. They provide support on multiple projects with a focus on merchandising, sales & marketing support, equipment exchange, customer training, product and site aesthetics, and project-related services. We count on our team to provide quality services to all CES customers.
Benefits and Perks:
Company paid vehicle provided
Comprehensive insurance offerings including Health, Dental and Vision; 401(k) matching program
Company Provided Cell Phone
Company Credit Card
Paid ST/LT disability
Paid Life Insurance Policy
PTO
You will have the opportunity to join a team of service representatives who provide best in class levels of customer service by:
Traveling to multiple customer locations on a daily basis
Interacting with customer’s employees, their management personnel and their customers daily
Adhering to program directives as communicated by the client and management
Scheduling customer visits ensuring that projects and visit goals are completed timely
Providing Sales and Marketing Support to customer
Providing customer training as required
Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
Evaluating equipment condition
Conducting site surveys and audits
Utilizing a phone application ticketing system to record daily activities
Interacting and working with internal field representatives
Maintaining a professional appearance based on Company policy
The successful candidate will have the following qualifications:
Prior experience in retail, merchandising, field service, or customer service preferred
The ability to relate to customers in a professional and courteous manner
Excellent written, verbal and listening skills
Excellent time-management skills
Ability to perform timely and accurate reporting
The ability to travel extensively (occasional overnight stays)
Possess basic computer, mobile device, and web-based applications skills
Technical aptitude
The ability to maintain excellent attendance and adherence to assigned work schedules
The ability to lift up to 50lbs several times during the day
Must have High School diploma or general education degree (GED)
Requirements:
High School Diploma or GED (formal training/technical school courses a plus)
Prior field maintenance experience (preferred)
Demonstrate good technical aptitude
Basic Computer and Mathematical Skills
Ability to adapt to ever-changing environments and work assignments
Excellent driving record
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
