Junior Cloud Migration Support Analyst

Junior Cloud Migration Support Analyst

08 Apr 2021
Georgia, Atlanta, 30326 Atlanta USA

Junior Cloud Migration Support Analyst


About this role

About the role:

You can work with us at one of the world's top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about quarter of all the world's money under management.

We are a global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and a number of other benefits.

We have a wide and varied stack and skillset, but we're particularly interested in meeting people with skills in some of the following: Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure, Amazon AWS, and Google.

We are looking for people with 1+ years of strong background in supporting mission-critical applications, a track record in exceptional service delivery across infrastructure and problem-solving.

If any of this excites you, we want to talk to you.

Team Overview:

Platform Client Engagement (PCE) is part of the Aladdin Product Group Platform Services function and plays an essential role in integrating cross functional teams in support of Aladdin, providing technical engagement for Aladdin clients, leading the technical implementation of Aladdin at new clients and acting as the internal technical liaison for Aladdin Client Engagement (https://www.blackrock.com/aladdin/home).

PCE is a fast-paced team operating in a dynamic environment and provides the right individual with challenging work and an opportunity to lead cross functional groups in achieving a wide variety of objectives.

Job Purpose / Responsibilities:

The candidate will work across 1Aladdin teams to achieve key milestones in Aladdin's migration to the Azure cloud. This is a client-facing role that focuses on preparing and executing Aladdin client migrations to Azure and working with clients to troubleshoot any issues that occur in the course of the work.

Responsibilities include:
  • Coordination and execution of cloud migrations, including preparation work during the weekend change windows
  • Troubleshooting issues that occur in the course of cloud migrations across internal BlackRock teams as well as external client teams
  • Providing second level troubleshooting for client technical issues
  • Additional technical work in support of the Aladdin business


A successful candidate is expected to possess and demonstrate the following:
  • Strong leadership skills, including demonstrated ability to integrate multiple technical disciplines in achieving a stated objective
  • Solid technical acumen, including basic cloud technologies acumen, desktop technologies and basic TCP/IP networking
  • Ability to learn, diagnose, and fix advanced technical issues with Windows operating systems and Java=based applications
  • Strong interpersonal and communication skills
  • Self-motivated, driven and able to work in a team environment
  • Ability to resolve conflicting high-priority requirements
  • Results-oriented professional committed to personally driving objectives to completion, maintaining flexibility where an adjusted work schedule and/or evening/weekend work are required
  • 1+ years of experience in a technical support engineer, desktop support engineer, IT help desk, or similar role, financial services a plus
  • Willingness to work a Tuesday-Saturday schedule
  • Degree in Information Technology, Computer Science, or technical certifications desired
  • AZ-900 certification desired, but not required

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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