Position Summary: Under limited supervision, oversees the installation, configuration, and support to local area network, wide are network, internet system, servers, computers, desktops and/or mobile devices. Recommends equipment improvement or replacement. Serves as highest advanced level subject matter expert providing technical support and guidance for professional staff. May also serve in a lead role. Documents all incidents and requests reported via ticketing system to maintain historical records and related problem documentation. Other duties and responsibilities as assigned. Minimum Qualifications:Bachelor’s degree in a related field from an accredited college or university AND Five years of related experience or Associates degree in a related field from an accredited college or university AND Seven years of related experience. In addition to the minimum qualifications, preference will be given to applicants with five or more years of experience supporting Enterprise Infrastructure environments: Enterprise Microsoft Windows Server Administration (Server 2008, 2012, 2016), Virtualization in VMware and vCenter (Esxi): Installation, configuration, and administration, Distribution of updates and hotfixes using Windows Server Update Services, Networking: Aruba Switches and Access Points, network configuration Network Data Storage Systems: (Netapp) Installation, configuration and administration. Internet Information Server configuration as it relates to high performance web applications. Work experience with Microsoft Deployment Toolkit and Deploying new hardware and software using automation Required skills related to this position include:
AD
WSUS
MBAM
MDOP
VMware
Veeam
Networking (Aruba switching and wireless preferred)
Creating Documentation and written skills
Bonus Skills
Linux (Ubuntu) server command line
This is to support the OTRS Helpdesk that are running for IS and IT
