Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity
Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills
Day-to Day Business
Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers
Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success
Participate and contribute in related Customer Service, Marketing and other projects as assigned
BENEFITS:
Starting hourly rate of $13with annual merit increases based on performance
Full-Time and Flexible Schedules – All with full benefits
Four weeks paid training
Comprehensive group healthcare programs
401(k) with generous employer match
Internal promotional and career opportunities
Qualifications
Minimum of 2 years customer service experience preferably in a call center, hospitality or banking environment
Multitask; talk and type; move from administrative to live calls
Strong verbal and written communications skills
Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
Proficient in Windows-based computer programs with excellent navigation skills.
Skills in languages other than English are a plus
To work from home you must have:
Dedicated, quiet space to work
High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met)
Webcam and microphone for virtual meetings preferred
Smartphone; app used for verification
Click the
"APPLY"button to take charge of your sales and service career today or text"PSCALL"to 25000
Additional Information
All your information will be kept confidential according to EEO guidelines.
Responsible and accountable from receipt of Executed Service Agreement through Site Activation, acting as a support contact for the customer regarding administrative issues and questions they may have with the service being provided to them.