Sr. ServiceNow Engineer

Sr. ServiceNow Engineer

16 Sep 2024
Georgia, Brookhaven, 30301 Brookhaven USA

Sr. ServiceNow Engineer

Vacancy expired!

Job#: 1273649

Job Description:

Platform Engineer I (ServiceNow)

Job Summary:

The Service Enablement Platform Engineer is responsible for reviewing, analyzing, and evaluating ServiceNow packaged business systems to align business strategic vision and user needs where a wide degree of creativity and latitude is expected. This role serves as a functional analyst, solution designer, configurator, validator, and performs quality assurance. The Service Enablement Platform Engineer partners and aligns with key stakeholders and product owners to translate business problems to solve into technical solution options for a proposed capability. The role will conduct analysis of business processes, develop user scenarios, and provide solution options intended to further the understanding of the desired outcome. Examples of deliverables include the documentation of business process flows, functional requirements, user scenarios, test cases, application configurations, and solution options to support system and process changes for new capabilities. The individual is hands-on in the various suites and modules across the ServiceNow Platform functionality and its configuration to support the growing list of shared service processes. The individual is experienced in configuring and solutioning within the ServiceNow platform to achieve desired business outcomes and designing custom software extensions to support Cox Automotive business needs. This person is expected to be a subject matter expert within IT who is knowledgeable as to how ServiceNow can be configured and or extended to support existing and new business or operational processes that comply with business controls. The person must often rely on deep application and business process knowledge as well as prior implementation experience to make sound technical design decisions in order to plan and accomplish goals.

Job Responsibilities:
  • Will be a primary technical solution consultant within the team you reside which includes high level solutioning, gain technical alignment with stakeholders, and ensure solutions fit within the architectural guardrails.
  • Assists in design efforts to modify and add new functionality to ServiceNow modules, including designing functional specifications for Interfaces, Extensions, Workflows, integrations, Conversions, and Reports.
  • Provides subject matter expertise not only in ServiceNow, but in one or more of the surrounding tools / technology areas including: JavaScript, ReactJS, Web Services, Microservices, AWS, Azure, CICD, GraphQL, REST, MidServers, Rally, PagerDuty, New Relic, Splunk, understanding of DevOps practices.
  • Partners with Product Owners to understand their needs and develop innovative solution options that balance timeliness, scope, complexity, and cost.
  • Develops a deeper understanding of business needs from key service offerings such as Finance & Accounting, Human Resources, Product Management, and how technology solutions impact current and future state business processes and controls.
  • Performs work within an Agile development team and fosters a team mindset with all delivery team members to work towards shared goals and objectives. Understands agile software methodology and tools (Rally).
  • Works with architect and software engineer to prepare and maintain technical design documentation for complex solutions.
  • Understands and follows best practices as defined by engineering team and platform vendors.
  • Collaborates with Operations Team to prepare support documentation.
  • Knows which technologies and/or ServiceNow modules can accomplish customer goals, and when customizations would be required.
  • Understands software development languages including JavaScript, Java, C#, .NET Core, Angular, ReactJS. Can convey limitations of individual technologies and recommend solutions based on that understanding. May occasionally write code.
  • Designs test data scenarios and can assist in the creation of automated test scripts from within ServiceNow to modify existing and create new test data.
  • Serves as level 3 support and resolves critical production issues which are escalated beyond level 2 support personnel.
  • Develops a deep understanding of Cox Automotive applications and their interdependencies with ServiceNow applications, customers, and business processes within the areas they support.
  • Able to interact and build trusted relationships with all levels of personnel, including management, from both business and technology teams.
  • Experienced in developing business case documents along with a cost/benefit analysis.
  • Knows how to identify risks and escalate potential business issues.

Qualifications:
  • Education:
    • B.S. Degree in Computer Science, Information Systems, Computer Science or related area, or equivalent work experience (2+ years of hands-on ServiceNow Platform experience)
  • Experience:
    • Ideal candidate would have 2+ years of experience working hands-on with the ServiceNow platform to deliver business solutions
    • Implementation experience with ServiceNow Suite of applications including in the following modules:
      • Preferred: Service Portal, Service Catalog, ITSM Suite, ITBM Suite
      • Desired: ITOM, Asset Mgt, App Engine
  • Know the OOB product capabilities and the roadmap for those capabilities
  • Experience with Rally Agile software is a plus
  • Experience Importing/Exporting data via XML or import set loading
  • Experience operating in a scaled agile delivery framework and working in an Agile delivery model on a Scrum team is valued
  • Experience with business modeling, requirements gathering and management tools.
  • Experience with test management and test automation software.
  • Knowledge of ServiceNow Table API and extended table structures.
  • Knowledgeable in areas of business analysis (as defined by BABOK), including requirements planning, management, elicitation, communication, documentation, and solution validation
  • Competencies/Skills:
    • Strong communication and interpersonal skills required.
    • Ability to think strategically, analytically, solve problems, make decisions, and collaborate with a team in a fast-paced environment.
    • Understands "big picture" to assess impacts across ServiceNow modules
    • Strong understanding of software development techniques; specifically scripting languages.
    • Basic proficiency understanding JavaScript.
    • Candidate must also have solid planning and organization skills, strong attention to detail, and be customer focused. Knowledge of MS Office products (Excel, Word, PowerPoint, Visio, Outlook, Project, etc.) and related software programs is essential.
    • ITIL and/or DevOps background is a plus
  • Accomplishments (Degrees, Certifications, Languages):
    • ServiceNow System Administrator Certification
    • ServiceNow Developer Certification is a plus.
    • M.S., Ph.D., or other advanced degree a plus.
  • Work Environment:
    • Ability to work in a "team first" mentality where teams swarm on objectives and success is determined at the team, rather than individual level
    • Ability to work under pressure and meet deadlines within specified time constraints
    • Ability to adapt to changes in assigned work tasks, duties and priorities in a fast-paced and dynamic work environment
    • Flex Forward - a flexible approach that will evolve as we learn new ways of working together with a focus on the customer and employee experience of the future. These beliefs illustrate our overarching goals and aligns with our vision.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Job Details

  • ID
    JC45729353
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Apex Systems
  • Date
    2022-09-15
  • Deadline
    2022-11-13
  • Category

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