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Fort Dearborn Company, a leader in the prime label printing industry, has an immediate opening for Customer Service Representative in our Bowling Green, KY facility.Position Summary: Delivers Fort Dearborn?s World Class Service model by providing clear, concise and timely information regarding our customers purchase orders and shipments. This requires obtaining and utilizing an in depth knowledge of our customer?s and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn?s business systems and exceptional communication skills.Essential Duties and ResponsibilitiesDesired Outcome #1: Provide World-Class Customer ServiceTakes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.Investigates the customer?s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.Committed to expanding their knowledge of Fort Dearborn Company?s products, services and solutions.Desired Outcome #2: Work collaboratively within the plantWorks co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a ?good team player? by assisting other people within the plant when needed.Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.Desired Outcome #3: Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators. Accuracy of orders and releases enteredVolume of orders and releases enteredTimeliness of orders and releases enteredMinimum Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experienceKnowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand, walk and sit; use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee must occasionally, bend, stoop, lift and/or move up to 35 pounds. Specific vision abilities required by this job include color vision, close vision, distance vision and ability to adjust focus.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.Fort Dearborn offers a competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).
