SAP C4C Lead (sales/service/marketing cloud) - Functional
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Job Title: SAP C4C Lead (sales/service/marketing cloud) - Functional Location: Calhoun, GA Duration: Long Term Contract Direct Client: Req Status: C2C/1099/W2 Responsibilities:
Is the functional Analyst for both Sales and Service modules/functions.
Work with the business to document and understand their requirements, develop use cases (positive and negative path scenarios), create user stories and groom acceptance criteria
Provide proper handover of requirements and solution approach to both the Development team and QA team
Configuration of C4C solution using KUT
Experience in Creation of Extension Fields
Perform C4C Administrator tasks for user creation
Build data source for new business object
Create new report, based on the data source, via Adaptation Tools
Establish approval task and enable notification rule, based on the new business object
Provide workaround solution for critical issues
Root cause analysis of issue and provide necessary fix
Collation and input of C4C Master Data
Support business data migration & cleansing tasks
Provide solutions in the SAP C4C environment to include:
Employee loading and ID Mappings
Users Creations
Master Data Loads from ERP to C4C
SAP C4C Configurations
Organize and execute Train the Trainer sessions
Prepare for end user training sessions
Execute / Support end user training sessions
Support the business during training sessions
Should have ability to resolve all iPAD/iPhone issues to access SAP C4C app
Should have understanding on Versions, hardware software installations to access SAP C4C on iPAD, iPhone and also on Desktop.
Troubleshoot issues related to C4C and rollout solutions.
Provide support for SAP’s C4C production environment during the rollout process
Qualifications
Bachelor’s degree in Computer Science, Engineering or related discipline with an information technology focus. Foreign degree equivalent accepted.
In-depth technical knowledge, with hands-on experience managing systems configuration in new computing architectures and environments.
Must have 6 years of progressive experience in job offered or 6 years of progressive experience in SAP Sales Cloud Configuration positions.
Must have at minimum 4 years of progressive experience with the following:
CRM Functional experience includes extensive business process knowledge in areas such as Interaction Center, WEBUI, Mobile Integration, Service Management, Marketing, and Sales
SAP C4C Solution experience includes Account Management and Intelligence, Productivity and Personalization, Real-Time Analytics, Opportunity Management and Insight
Experience in Integration between C4C Sales/Service and SAP Commerce Cloud / SAP ERP either using CPI
Strong exposure on SAP Cloud process design , web services and UI’s using HTML and Silverlight
Highly skillful in ABSL, UI Script, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex C4C (Cloud for Customer) solutions.
Competencies:
Excellent oral, written, presentation and interpersonal communications skills; ability to effectively exercise tact, discretion, judgment and diplomacy when interacting and/or negotiating with internal and external customers
Ability to present and explain technical information in a way that establishes rapport persuades others, and gains understanding
Ability and willingness to accept responsibility, willingness to challenge established practices and draw relevant conclusions, including the persistence and willingness to take calculated risk, to stimulate, market and sell new ideas within the organization.
Ability to work effectively in a diverse work group, to achieve results through team efforts, and the desire and ability to motivate, persuade and direct the activities of others.
Ability to manage/implement projects and contributes to concept development, and ability to identify, analyze and resolve business issues through solution-oriented projects
Ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems, maintain safety and ensure adherence to Corporate Code of Conduct.
Occasional Travel would be part of the role.
Do refer my recruiter profile for contact details and you can reach out to me for additional information on the same