SAP C4C Lead (sales/service/marketing cloud) - Functional

SAP C4C Lead (sales/service/marketing cloud) - Functional

16 Jun 2024
Georgia, Calhoun, 30701 Calhoun USA

SAP C4C Lead (sales/service/marketing cloud) - Functional

Vacancy expired!

Job Title:

SAP C4C Lead (sales/service/marketing cloud) - Functional

Location:

Calhoun, GA

Duration: Long Term Contract

Direct Client: Req

Status: C2C/1099/W2

Responsibilities:
  • Is the functional Analyst for both Sales and Service modules/functions.
  • Work with the business to document and understand their requirements, develop use cases (positive and negative path scenarios), create user stories and groom acceptance criteria
  • Provide proper handover of requirements and solution approach to both the Development team and QA team
  • Configuration of C4C solution using KUT
  • Experience in Creation of Extension Fields
  • Perform C4C Administrator tasks for user creation
  • Build data source for new business object
    • Create new report, based on the data source, via Adaptation Tools
  • Establish approval task and enable notification rule, based on the new business object
  • Provide workaround solution for critical issues
  • Root cause analysis of issue and provide necessary fix
  • Collation and input of C4C Master Data
  • Support business data migration & cleansing tasks
  • Provide solutions in the SAP C4C environment to include:
    • Employee loading and ID Mappings
    • Users Creations
    • Master Data Loads from ERP to C4C
    • SAP C4C Configurations
  • Organize and execute Train the Trainer sessions
  • Prepare for end user training sessions
    • Execute / Support end user training sessions
    • Support the business during training sessions
  • Should have ability to resolve all iPAD/iPhone issues to access SAP C4C app
  • Should have understanding on Versions, hardware software installations to access SAP C4C on iPAD, iPhone and also on Desktop.
  • Troubleshoot issues related to C4C and rollout solutions.
  • Provide support for SAP’s C4C production environment during the rollout process

Qualifications
  • Bachelor’s degree in Computer Science, Engineering or related discipline with an information technology focus. Foreign degree equivalent accepted.
  • In-depth technical knowledge, with hands-on experience managing systems configuration in new computing architectures and environments.
  • Must have 6 years of progressive experience in job offered or 6 years of progressive experience in SAP Sales Cloud Configuration positions.

Must have at minimum 4 years of progressive experience with the following:
  • CRM Functional experience includes extensive business process knowledge in areas such as Interaction Center, WEBUI, Mobile Integration, Service Management, Marketing, and Sales
  • SAP C4C Solution experience includes Account Management and Intelligence, Productivity and Personalization, Real-Time Analytics, Opportunity Management and Insight
  • Experience in Integration between C4C Sales/Service and SAP Commerce Cloud / SAP ERP either using CPI
  • Strong exposure on SAP Cloud process design , web services and UI’s using HTML and Silverlight
  • Highly skillful in ABSL, UI Script, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex C4C (Cloud for Customer) solutions.

Competencies:
  • Excellent oral, written, presentation and interpersonal communications skills; ability to effectively exercise tact, discretion, judgment and diplomacy when interacting and/or negotiating with internal and external customers
  • Ability to present and explain technical information in a way that establishes rapport persuades others, and gains understanding
  • Ability and willingness to accept responsibility, willingness to challenge established practices and draw relevant conclusions, including the persistence and willingness to take calculated risk, to stimulate, market and sell new ideas within the organization.
  • Ability to work effectively in a diverse work group, to achieve results through team efforts, and the desire and ability to motivate, persuade and direct the activities of others.
  • Ability to manage/implement projects and contributes to concept development, and ability to identify, analyze and resolve business issues through solution-oriented projects
  • Ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems, maintain safety and ensure adherence to Corporate Code of Conduct.
  • Occasional Travel would be part of the role.
Do refer my recruiter profile for contact details and you can reach out to me for additional information on the same

Job Details

  • ID
    JC15498529
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    Numeric Technologies, Inc.
  • Date
    2021-06-12
  • Deadline
    2021-08-11
  • Category

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