Broker Service Representative

Broker Service Representative

30 Sep 2024
Georgia, Columbus, 31901 Columbus USA

Broker Service Representative

Vacancy expired!



Responsible for providing operational support and expertise to broker contacts (Broker, General Agency, etc.), Account Management and Group Admins as needed. Occasional member support may be required. Primary duties may include but are not limited to:


  • Provides timely and effective responses to service-related concerns and issues.

  • Talks with brokers, groups or account management by phone, email, and/or chat to ensure the best service possible.

  • Answers inquiries regarding health plan or service issues, investigates, and resolves errors.

  • Coordinates complaint resolution concerning billing, enrollment, claims, benefits, pharmacy, authorizations, coordination of benefits or services rendered with appropriate department(s).

  • Assists with Portal and client Mobile applications and other online tools.

  • Completes simple transactions and coordinates service needs with other departments as required to ensure service and satisfaction.




REQUIREMENTS


  • Requires a HS diploma or equivalent and a minimum of 3 years claims/customer service experience or 1 year of company experience in an automated customer service, claims, enrollment & billing environment; or any combination of education and related experience which would provide an equivalent background.




PREFERRED QUALIFICATIONS


  • Associate degree preferred.



Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.elevancehealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

Job Details

  • ID
    JC46112977
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Elevance Health
  • Date
    2022-09-29
  • Deadline
    2022-11-27
  • Category

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