Vacancy expired!
Please join us for our On-site Hiring Event on Wednesday, January 23rd from 3-7 PM!
Address: 1421 O G Skinner Dr., West Point, GA 31833
Summary:
This position is responsible for communicating with customers to arrange payment of past due account balances to reduce non-pay disconnect churn.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Contacts assigned customers on outbound calls to arrange payment of past due account balances. Business and Residential accounts
Accepts inbound calls from WOW customers to arrange payments
Follows credit & collections processes and procedures and negotiates payment terms within policies
Refers special credit arrangements, escalations, and high-level problematic accounts to appropriate leadership personnel for resolution
Coordinates with other departments on credit, collections and customer issues as needed
Performs all other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Must possess a high school diploma or equivalent
Experience/Skills Needed:
Must possess a positive, can do attitude that is focused on providing an excellent customer service experience
Prior Collection experience a plus
(Internal candidates) Minimum 6 months experience with ICOMS or USHA operating platform
Knowledge of credit and collection best practices and regulations including TCPA, FDCPA, PCI and Legal requirements is preferred
Excellent communication and customer service skills
Good analytical and problem-solving skill
Ability to adapt to collection techniques, process and procedures for both Early stage and Late stage accounts (Colorado Springs)
Ability to adapt to production changes and use of a Dialer for outbound/inbound calling activities.
Computer Skills:
Excellent computer skills including MS Office
Microsoft Word, Excel and Sharepoint
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements:
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Must be able to perform computer functions and operate routine office equipment
Must be able to sit for extended periods of time
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Account Research Specialist
This position is responsible for financial balancing and reconciliation of payments, Sox Audits and billing/customer account issues.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Utilize Business Object reports and Vesta data feeds to ensure proper posting of payments
Respond to escalated customer account issues, meeting customer expectations and WOW's customer service standards
Handles all inquiries regarding misapplied/unposted payments and customer refunds
Responsible for applying all check reversals & chargebacks to customer accounts
Responsible for posting of payments mailed to the office as well as rejected items from lockbox
Track and process accordingly bankruptcy paperwork received
Adjust accounts as needed for returned equipment
Post wire payments to business accounts that wire funds directly to WOW
Post CMI payments that are received in the CMI system and the Adjustment Agency payments within USHA
Prepare reports for processing of expired/rejected credit card payments and return checks
Performs all other duties as assigned by Manager
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma required, with college level coursework in a related business field preferred
Experience/Skills Needed:
Minimum of 1-2 years of related experience in billing and customer service
Excellent communication and customer service skills
Good analytical and problem-solving skills
-Computer Skills:
Excellent computer skills including MS Office
-Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
some travel may be required
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/ Religion/Gender Identity employer
