Join a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy, and urbanization.
Position Description The Intelligent Automation Solutions Lead is an experienced technology leader who is responsible for growing the Intelligent Automation (IA) business pipeline, and sales across North America, as well as growing the IA business within our wider Digital Experience Practice. The role can be based in any of our US GHD Hub offices.
The purpose of the role is to:
Support, manage or lead the origination and/or closing of sales opportunities in automation or across a range of digital experience offerings.
Drive the sales process and outcomes on a dedicated basis, growing a profitable pipeline and/or backlog of sales, through deal origination, sales negotiations and closure
Understand, develop, and deliver digital solutions based on client needs
Key Accountabilities:
Define and maintain a continuous improvement philosophy that spans across both technology and business strategy, including customer experience and highly stable and scalable solutions.
Liaise closely with GHD's clients, internal project team(s), automation tool providers, and any third-party tool providers to help deliver robust Intelligent Automation solutions and bids as required
Act as a trusted advisor and provide advice to project delivery personnel on frameworks, tools, technologies, and solutions
Actively drive growth of Digital Automation capabilities and revenue channels
Accountable for achieving the revenue and profitability targets for the intelligent automation team
Develop a high performing delivery function whilst managing, overseeing, and being accountable for the delivery of all IA/RPA projects and services
Optimize delivery team engagement, utilization, and training outcomes, whilst also managing the effective and risk-free utilization of onshore and offshore delivery teams
To provide the delivery of expert Digital solutions and credibility to our clients through; Performance:
Work collaboratively with other practices within GHD Digital to design and develop industry / vertical focused solutions, using RPA / IA and other digital technologies
Cross-sell and up-sell by identifying additional automation, consulting, outsourcing and / or support opportunities
Build relationships and work closely with collaborators across clients and GHD internal functions to manage key risks and issues
Promote practice capabilities to relevant partners through internal and industry presentations, written material and discussions as required
Establish and lead continuous improvement in delivery processes, knowledge & technology to ensure effective demand management, quality, and timeliness of project delivery
Proactively identify and resolve any issues that could affect customer satisfaction or retention
Maintains high level of accountability and transparency on clients' pursuits, engagements, solution development and alliances relationships.
Contribute to solution design and value articulation for high stake proposals
Go-to person for any technology problems along with the ability to guide the team in finding appropriate solution(s)
Strong experience in technology program management, requirement analysis and elaboration, risk management, people & team management, practice development and competency building, handling multiple teams to deliver project with total ownership, and ITIL processes
Knowledge of virtual infrastructure setup and cloud enablement
Strong understanding of in RPA / IA technologies, solutions, and underlying IT services
Strong negotiation, consultation, facilitation, written, and oral communication skills
Clients:
Establishes relationship plans to build and sustain effective executive level management relationships
Builds relationships with a broad range of client personnel, particularly the C-suite, over time and assists other team members by introducing them to these contacts
Create demand through greater understanding and anticipation of client needs with Market/Client
Identify and pursue revenue opportunities within the Markets Framework and agreed Digital focus areas
Be the Digital Solutions Lead in working with Sector/Client Leads in the generation of new leads, through targeting accounts and identification of opportunities
Act as Client Relationship Manager for key accounts, as necessary
Collaborate to identify & secure revenue opportunities for other parts of the Firm. Link with people outside known networks to ensure the right people with the right skills represent GHD
Adopts a one Firm attitude, working collaboratively across all OCs
People:
Demonstrates collaborative leadership style and capabilities
Reflects on own performance and takes vital actions with a growth mindset to ensure alignment with business expectations and outcomes. Seeks support from others as necessary
Creates an environment where people are supported to innovate and experiment. Fosters an environment of idea generation and creative thinking
Motivates and inspires others within the team, investing time in people by acting as a mentor
Enables career progression for high-potential people by identifying development needs and providing guidance and knowledge to assist those people to further develop their abilities
Creates and sustains a high-performance work environment and leads high-performance teams
Takes a longer-term view of the skill requirements of the team, anticipating future requirements, identifying gaps, and designing solutions to address the gaps
Supports Firm and practice training by providing knowledge for development and delivery of training
Proactively invests in own personal development activities and within the team to continually ensure they are ahead of the latest thinking
Helps others to understand how they contribute to the overall success of a project and the wider team strategy
Meets Firm deadlines during the performance management cycles for self and team members, inclusive of goal setting, project reviews, interim and annual reviews, and where applicable, by completing performance development responsibilities
Recognizes underperformance of people and proactively addresses performance issues
Knowledge:
Supports Firm and practice training by providing knowledge for development of training and delivers this training, as appropriate
Role models a knowledge-sharing approach and builds a constructive culture by proactively sharing what they know with other GHD people, teams, and functions
Recognized internally as knowledge leader in a key technical area
Leads by example on directives and guidelines for knowledge sharing and use of technology to strengthen practice management
Drives forward initiatives that promote collaborative cross-functional communication, team working, and knowledge sharing at all levels
Contributes to the development and publication of case studies and other valuable knowledge
Connects with colleagues within the local firm and in other GHD member firms to demonstrate the knowledge, experience, and strength of the GHD global network to provide consistent, quality advice.
Is very well networked, both internally and externally, and invests time in continuously improving these networks
Personal Competencies:
Respectful and assertive
With an appetite for win
Persistent and consistent in approach
Entrepreneurial and innovative
Positive and optimistic
Curious; listens and learns
Client-centric with a passion for engaging with key clients
Well-developed communication skills to facilitate client engagement
Ability to influence with or without formal authority
Innovative and proactive
Strong business and digital savvy
Results driven
Technical Competencies: Knowledge and experience of one or more of the following focus areas is preferred:
Digital Automation
Digital Strategy and Transformation
Data and Analytics
Digital Engineering
Smart Connected Cities/Infrastructure
Digital Engineering/BIM/Digital Twin
Cyber Security and Risk Management
Experience with AI / Machine Learning driven intelligent automation solutions
Experience working with clients in asset intensive (infrastructure) sectors - i.e. Water, Transport, Environment, Energy, Construction, etc.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process. #LI-TP1 #Digital
About Us
Why GHD?
Being the best we can be is in our culture. We are a family of smart, innovative and creative problem solvers. In our employee-owned company, everything feels like it matters more. Challenge us and help us come up with new solutions to ensure water, energy and urbanisation are made sustainable for generations to come.
Our commitment to you
Commitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another. We will support your needs by giving you the tools to do your best work and then recognise achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our global business.
Who we are
We are committed to solving the world's biggest challenges in the areas of water, energy and urbanisation . GHD is a global professional services company that is a leader in engineering, construction and architectural expertise. Established in 1928, we remain wholly owned by our people. We are 10,000+ diverse and skilled individuals, yet we are proudly 'One GHD' across more than 200 offices, spanning five continents - Asia, Australia, Europe, North and South America, and the Pacific region. Delivering extraordinary social and economic outcomes, we are passionate about building lasting relationships with our partners and clients.
