IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Field Service Technician with TS/SCI at its Fort Gordon, GA location.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.
Responsibilities
An I2TS 3 Field Service Technician will:
Provide Tier I and II support at remote field and garrison sites
Perform server and desktop installation, basic cabling
Perform systems administration of desktop and server systems connected to local and wide area networks
Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
Maintain and load cryptographic device and keys
Perform troubleshooting, maintenance, and repair on many types of hardware and software
Provide advice and training to end users
Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
Set up administrator and service accounts and maintain system documentation
Qualifications
Skills / Experience:
Knowledge of the principles, methods, and techniques used in information system troubleshooting and support
Knowledge of related hardware and software
Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success
Clearance Required: TS/SCI prior to consideration
Baseline Certification: CompTIA Security+ CE or equivalent
Computing Environment Certification: MTA 98-365 Windows Server Administrator Fundamentals
Education/Years of Experience:
HS or GED and 8 years experience
Associates and 6 years experience
BS and 4 years experience
MS and 2 years experience
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
Short term and long term disability insurance
401(k) with generous company match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
20 days of personal leave plus paid federal holidays
Professional development and training assistance
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.