CONSULTANT

CONSULTANT

25 Jul 2024
Georgia, Fulton, 30301 Fulton USA

CONSULTANT

Vacancy expired!

Enterprise Kubernetes (PKS)/EKS/AKS Run Support Activities:
24x7 Enterprise PKS (Kubernetes)/AKS/EKS Service Support
Monitoring of all Enterprise PKS services that are on-prem and/or in public cloud environments and associated data stores.
Create and maintain Enterprise PKS Run Books.
Own the operational management of wing-2-wing Enterprise PKS services including Enterprise PKS platform, enabling services, underlying infrastructure, and network.
Work with the Pivotal vendor on support and security issues.
Provision and manage development environments for testing.
Support application testing by application teams.
Support all infrastructure and Enterprise PKS Platform Upgrades and Patching activity.
Utilize monitoring tools and respond to alerts and dashboards to proactively identify and resolve Enterprise PKS issues before business is impacted.
Work with the Platform engineering team to resolve problems and implement new Enterprise PKS functions.
Understand Enterprise PKS services and application API consumption models.

Training & Knowledge Transfer:
Set up Enterprise PKS/EKS/AKS & Knowledge Transfer sessions for Support Personnel

ServiceNow Documentation:
Document Ticket (Incident, Problem, Change, Config, etc.) Process flow and ownership
Document team ownership with the process & DLs in use
Document ServiceNow Ticket handoffs with partner teams and vendors
Document escalation handoff and ownership
Document escalation engagement process and quarterback owners
Document & Implement PKS in Servicenow
Test PKS ticket process flow in Servicenow

Develop Enterprise PKS Operations & Health Report:
Enterprise PKS Service Health Status
Enterprise PKS Availability Statistics
Enterprise PKS Performance Statistics

Enterprise PKS cluster Run Support:

Perform Management activities on Enterprise PKS clusters
scale in, scale out of clusters
manage compute profiles, network profiles
create, manage, delete k8s clusters
create, manage, delete namespaces
create, manage, delete Kubernetes resources
proactively identify capacity and performance issues in the clusters

Provide support to application teams with these activities
provision clusters and Kubernetes resources as required
during application deployment
during troubleshooting application issues
backup, DR setup for applications

Documentation
ServiceNow CI inventory management for PKS cluster resources
ServiceNow change, incident, config process

Develop Enterprise PKS cluster operations & Health Report:
k8s cluster ControlPlane components health report
k8s clusters VMs health status
k8s cluster capacity statistics
k8s cluster Performance statistics (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training s, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Job Details

  • ID
    JC44339917
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    HCL America Inc.
  • Date
    2022-07-24
  • Deadline
    2022-09-22
  • Category

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