Product Business Analyst

Product Business Analyst

20 Sep 2024
Georgia, Lawrenceville, 30042 Lawrenceville USA

Product Business Analyst

Vacancy expired!

M3

Who are we?
M3 is a Top 150 Workplaces winner named by the Atlanta Journal Constitution! Employee-owned, family-oriented, and a great place to grow your career. Our company-wide personal commitment to both clients and employees is simple: do the right thing and invest in long-term relationships. Together, we work to provide the highest standard of financial services and technology to deliver on our mission to drive hospitality company success. M3 helps make hospitality companies successful through technology that drives financial performance. Our software is the hotel accounting software used and trusted by the biggest names in the hospitality industry. We are looking for talented professionals to join our team!

We're located in beautiful, new buildings with Headquarters in Gwinnett County, GA just off I-85 and complete with an employee gym, bright, open work spaces and games in the break room.

Compensation and Benefits:
M3 offers a strong benefits package including 100% employer paid medical, dental and vision for the employee and family; life, long and term disability, and Long Term Care insurance that the company provides free of charge; 401k with a 6% match; three weeks paid time off; discretionary profit sharing; a great culture, competitive salary. We are a certified Drug Free Workplace and Equal Opportunity Employer.

Description Summary: This role will be responsible for managing customer relationships and designing new or modified functionality for hospitality web-based software projects. The Business Analyst II will possess significant subject matter expertise pertaining to M3 software and will apply a methodical approach in identifying internal and external customer needs, developing optimal business solutions, eliciting and prioritizing business requirements, and translating business requirements into functional and technical specifications.



Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

  • Elicits and documents business and functional requirements, based on project scope defined by Project Manager and stakeholders.
  • Coaches and provides guidance to less experienced Business Analysts in the execution of their responsibilities when more complex business problems require more in-depth experience.
  • Analyzes business functionality and identifies solutions to meet or exceed the requirements.
  • Interviews customers, analyzes operations, determines project scope, develops technical requirement specifications for the Development Teams, documents and verifies results.
  • Owns requirements across the SDLC and production.
  • Develops problem solutions by describing operational issues/requirements, studying system capabilities, analyzing alternative solutions, and preparing detailed system specifications.
  • Prepares documentation for the Support resources on new functionality and supporting material for analysis of customer issues.
  • Defines, leads, and implements Business Analyst best practices and standardized processes and methodologies for the PMO and IT.
  • Collaborate with all groups and members involved in product development lifecycle.
  • Other duties as assigned.

Education/Training/Experience:
  • 5-10 years of experience producing Functional Specifications or Business Requirements Documentation for software and hardware implementations.
  • Bachelor’s Degree with a preferred major in IT, MIS or Computer Science or Business. Or an equivalent combination of education and experience.
  • Must be able to communicate effectively with both client facing and internal stakeholders.
  • Must have knowledge of a variety of computer software applications, spreadsheets and presentation software (MS Project, MS Visio, MS Word, MS Excel, MS PowerPoint, TFS).
  • CBAP, CCBA and/or Six Sigma certification.
  • Proven experience organizing and facilitating customer input sessions.
  • Experience documenting Business Process Flow Diagrams.
  • Accounting and/or Hotel experience.
  • Must be able to communicate effectively with both client facing and internal stakeholders.
  • CBAP, CCBA and/or Six Sigma certification strongly preferred.
  • Proven experience organizing and facilitating customer input sessions.
  • Experience documenting Business Process Flow Diagrams.
  • Accounting and/or Hotel experience.
  • Must have strong written and verbal skills in English and ability to communicate effectively.
  • Must be able to build and maintain positive business relationships with co-workers and other business contacts.

Physical Requirements:

  • Ability to sit and/or stand for extended periods.
  • Ability to perform work on a computer for extended periods.
  • Ability to work in the office regularly, or pivot to working at home should emergency situations arise.
  • Ability to travel in representing the company’s interests required.
  • Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.
  • Ability to bend and lift up to 25 lbs.

Job Details

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