What does a great Technical Support Specialist do?
You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.
For internal purposes, the business title for this position is Contact Center Tech Specialist.
As a Technical Support Specialist, you can look forward to:
Providing escalation level technical support.
Responding to inquiries that are highly complex in nature and diagnosing issues.
Supporting application, IT hardware and software products.
Handling problem recognition, research, isolation, and resolution steps.
Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners.
Basic Qualifications for Consideration:
Minimum 1 year of experience in a support role
Experience installing and troubleshooting software or hardware
High school diploma or equivalent
Preferred Skills, Experience, and Education:
Experience providing support via remote desktop
Knowledge of firewalls and drivers
Rajat Singh Rajan
Recruitment Specialist at ManpowerGroup.