About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.Overview of Position: The Concierge Professional offers white glove customer service to our client; WellStar Health, via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented service to WellStar Health employees. You will assist our client with a wide range of services from travel planning, providing gift suggestions to product research and much more. You will also be responsible for fielding and fulfilling personal errand requests from employees, such as shopping, product returns, and more. Position requires travel in the assigned city and surrounding areas.Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess in-depth knowledge of local businesses and travel options. Experience in luxury hotels, hospitality or the travel industry is preferred.This is a full-time position offering 40 hours per week and a Monday through Friday schedule! Compensation is hourly at $20 per hour. Job Responsibilities:
Provide uncompromising service to WellStar employees by arranging personal and convenience services
Local errand running surrounding Wellstar Health locations
Order food from local restaurants for delivery
Order flowers and gifts
Provide driving directions and print maps
Research local hotel suggestions and make transportation arrangements
Eligible to become a Notary Public for the State of Georgia
Project an approachable and professional image at all times
Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email
Track accomplishments and challenges, constantly evaluating the service levels and reports to manager
Maintain a general understanding of events occurring on the properties
Respond to employee requests in a professional, courteous and timely manner, without exception
Maintain a clean and organized working environment
Able to adapt to schedule changes as needed to ensure appropriate staffing of desk
RequirementsCompetencies:
Excellent time management skills
Ability to meet/exceed productivity and quality standards
Excellent written and oral communication skills
Ability to adhere to schedule
Ability to flex weekly work schedule to meet business needs
Positive, outgoing, and attentive demeanor
Desire for continuous learning
Flexibility to adapt to changing tasks/priorities
Education/ Certification: HS Diploma or GED requiredExperience Required/Preferred:
2 years of customer service experience; prior front desk, concierge, or other hospitality experience strongly preferred
Reliable transportation for local errand running (mileage is reimbursed)
Valid driver’s License and clean driving record
Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment
Vaccinations are required and must be up to date (including Covid)
Annual flu vaccination is required
Benefits
Medical, dental, vision insurance starting the first day of the month after hire
Long-term and short-term disability insurance paid for by Circles
401k with match
Life insurance paid for by Circles
Generous PTO policy - Accrue up to 15 days during your first year
Paid holidays
One paid day off per year to volunteer
Access to discount programs
Four-week paid sabbatical every five years
HSA/FSA account eligibility
Access to Employee Assistance Program
Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities
