IT Help Desk Technician

IT Help Desk Technician

Vacancy expired!

As a Help Desk Technician, you will provide IT support services to Richmont’s Staff, Faculty and Students. Your primary focus will be providing end-user troubleshooting and support. You will provide support in-person on site and remotely.
The Help Desk Technician will be responsible for:

• Providing front line support for all users. Respond to technical support requests through email, phone and in person
• Supporting basic IT issues such as password resets, peripheral configurations, desktop/laptop/ iPad/iPhone configurations, software installations and basic hardware repairs
• Provisioning new hardware for new and existing users, including reimaging computers and installing software
• Researching and providing answers to users by identifying problems and solutions
• Guiding users through steps to resolve issues and training users to address common issues
• Resolving minor technology problems, monitoring activities, and maintaining documentation.
• Supporting common enterprise software solutions like Microsoft Office, Office 365, Adobe’s suite of products, etc.

Required:

• This position is mission essential and may require occasional night and weekend work.
• Knowledge of computer and/or network security systems, applications, procedures and techniques.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Strong written and oral communication
• Strong customer service
• Ability to learn and support new systems and applications

Desired:

• Two year’s experience in corporate IT
• Ability to solve complex technical problems
• Any IT Certification (e.g. A+, Security+, Network+)
• Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment and the ability to coordinate multiple, concurrent tasks in an effective manner

Familiarity with the following applications and operating systems preferred:

• Office 365
• Office 2010/2013 (Outlook, Word, Excel, PowerPoint)
• Windows 7 and 10
• Mac
• Active Directory
• Exchange

We are an Equal Opportunity Employer
Background and Credit Check Required.
All applicants must be legally entitled to work in the United States, as we do not provide sponsorship of H1 visas.
Job Type: Full-time

• Experience:
• IT Support: 2 years (Preferred)
• Windows: 3 years (Preferred)
• Operating Systems: 1 year (Required)
• Customer Service: 3 years (Preferred)
• License:
• CompTIA A+ (Preferred)
• CompTIA Security+ (Preferred)