Desktop Support / Systems Administrator Location: Norcross, GA Duration: 6+ months contract Work Hours: 8:00 am to 5:00 to begin with, flexibility is required in case a modified schedule is needed Please note: THERE WILL BE WEEKEND WORK INVOLVED
Description: The Technology Operations Center (TOC) provides 24\7 operational support for all IT Infrastructure. The TOC is responsible to ensure that all IT problems are acknowledged, diagnosed, resolved and documented in a timely manner. The TOC is also responsible for successful implementation of IT changes within the IT Infrastructure. The TOC supports 4 major technology disciplines which include: Host Mainframe Systems and Applications, Data Network Devices and Transport, Voice technologies and Client / Server Systems and Applications. In this position you will apply learned experience, technical expertise, and excellent customer service skills to ensure system and application availability. You will work in a team environment where excellent communication and team work is required. Specific Job Function: Seeking an experienced Systems Administrator with experience in a large enterprise environment supporting various server hardware and software. Mastered all industry accepted system /server administrator responsibilities will be critical for success in this role. This position will be accountable to readily detect, diagnose, and resolve problems within the enterprise server environment. You will analyze and troubleshoot computer support problems and apply understanding of computer software and hardware products and services to resolve user problems. This position will take telephone calls and e-mails from users having problems using computer software and hardware, and ascertain the nature of problem, determine whether it’s caused by hardware such as modem, printer, cables, or telephone, formulate diagnosis, and assist users through problem solving steps. You will work with co-workers to research problems and find solutions.
Required:
Understanding and supporting various Operating Systems: (Windows, UNIX, Solaris)
Understanding and supporting various Backup Solutions: (Avamar, Networker, Commvault)
Understanding and supporting VMware, Citrix, SAN Solutions, Active Directory, DNS
Understanding and supporting various systems management tools: BMC Products ( Blade Logic, Patrol, Atrium Orchestrator)
Understanding and resolving complex IT server problems
Understanding and resolving computer hardware technical issues
Understanding, diagnosing, and repairing server hardware problems
Understanding and installing hardware bios and firmware software
Experience with ticketing and tracking systems for incident and change management
Must be able to technically articulate troubleshooting and repair processes and procedures
Must be able to follow technical processes and procedures - must be able to work within a team environment and adapt well to changing environment
Must be an excellent multi-tasker and flexible to various work demands
Must be service delivery focused, with a positive attitude
Must be a good communicator and adapts to various customer support situations
Must be able to work well under pressure
Must be able to interact with various levels of management and support groups
Must be responsive, quick to execute and take action
Must be able to work independently, with little supervision
Must be a quick learner and quick to pick up technology
Must be able to implement solutions relating to technical problems and deficiencies with minimal direction from management
Must have a continuous improvement mindset
Must have excellent documentation skills
Must be willing to share knowledge and coach and mentor others
