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Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Target Openings
1
Job Description Summary
The IT Operations Technician provides 24/7 support surrounding Mainframe, Distributed, Network, and/or Voice technologies. The incumbent supports the production infrastructure and critical business applications to resolve non-traditional technology problems with minimal guidance and responsibility, to determine the cause and to recommend solution(s) that others will take action on and/or implement. Works closely with all lines of business and core IT organizations to establish processes, implement changes and oversee new and updated product implementations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables. Must have a thorough understanding of the technologies he/she is responsible for. May function as a technical lead and/or an interim team lead. Could manage a group of employees, setting goals/objectives and complete performance evaluations of employees being led. This job is a Team Lead: Directs daily work activities of a small group of employees. Works with higher level manager to set goals/objectives and provides input regarding performance of employees being led. Employees do not typically have formal reporting relationship to a team lead job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)
Primary Job Duties & Responsibilities