Vacancy expired!
Aon Is Looking For An On Call Benefits Enrollment Counselor
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group. As an on-location Benefits Enrollment Counselor you will report directly to the Enrollment Manager and work primarily at the client location for the duration of your assignment (which could be a few days, few weeks or few months).
Your Impact As An On Call Benefits Enrollment Counselor
Job Responsibilities:
Enrollment Counselors will work on site with our clients in a variety of states across the US, completing face to face benefit enrollments.
Our Counselors assist employees with understanding and making their medical and voluntary benefit elections. This role does not include any sales.
Counselor duties include entering information accurately into the enrollment program, confirming information with the customer, and completing all authorizations and surveys.
Elevate the benefit knowledge and enrollment experience of the nations workforce.
Proficient in the benefit enrollment cases which have been assigned.
Ability to communicate and enroll multiple cases.
Explain and enroll employees in core benefits.
Explain and enroll employees in voluntary benefits.
Polite and courteous to all customers and staff. Maintain a professional demeanor at all times.
Adhere to all work and break schedules.
Required to work flexible schedules (day or evening), based upon workload and client requirements.
Communicate information thoroughly and perform work completely and accurately.
Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer.
Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits.
Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Ensure survey is completed.
Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.
Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses.
Keep work areas neat, clean, and organized.
Performs all other related and compatible duties as assigned.
Regular and predictable attendance in the office required
Required to attend orientation training and specific case training.
Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
You Bring Knowledge and Expertise
Required Experience:
Experience in Customer Service and/or sales experience in person and/or over the phone.
Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
Ability to work in a team environment.
Ability to work a flexible hours which could include on call overnight
Ability to flexible for on call work at a changing client location with peak season of August to December
Preferred Experience:
3 + years of experience in Customer Service and/or sales experience in person and/or over the phone.
Specialized background in HR, and benefit plans
Bi-lingual Spanish a plus
Education:
High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.
Click the link below to apply:
http://aon.io/2XitE9A
