Client Director of IT-MSP

Client Director of IT-MSP

16 Jun 2024
Georgia, Peachtreecorners, 30092 Peachtreecorners USA

Client Director of IT-MSP

Vacancy expired!

Job Title: Client Director of IT
Work Location: Peachtree Corners, GA
Education/Experience Required: 3-5 years IT management experience; Must have experience working for an MSP (Managed Service Provider)
Job Description:

  • The primary function of the Client Director of IT is oversight of all IT functions for one or more clients retaining leadership services from.
  • The area of responsibility for this role is very wide and thus requires thorough knowledge of all aspects of IT service delivery and management, and various client IT and commercial real estate business processes.
  • The ideal candidate must already understand or be able to quickly learn these processes at a functional level and to ensure they are delivered according to established protocols, in the support of client strategy and goals.
  • This position has ownership of the success or failure of all IT activity for their assigned clients.
  • Ability to work with and leverage available resources, including company and Client superiors, along with contracted managed and professional services providers, is paramount in achieving success.
Responsibilities:
  • Management: Oversee the activities of the client, company and other vendor staff to ensure smooth delivery of all IT operations and projects. Ensure a high level of clear, predictable communication is maintained between all parties. Create a "single IT department” customer view of all IT services.
  • Leadership: Leverage individual experience and the collective experience of staff to ensure your influence over client staff, processes, and leadership direction reflects our proactive ability to make good decisions and focus resources on meaningful activities to meet client goals.
  • Client Communication: Meet with client leadership on an ad-hoc and scheduled basis to provide project and operational status, verify priorities, and present topics needing executive decisions. Listen to client leadership feedback and take steps to ensure their satisfaction with all IT activities. Develop relationships and meet with key client business and department leaders to ensure their IT needs are being satisfied.
  • IT Communication: Meet with company superior on an ad-hoc and scheduled basis to review project and operational status, review priorities, and address topics needing IT leadership decisions or action. Work collaboratively with company superior and peers to ensure quality leadership delivery to assigned clients. Provide input on client budget, policy and strategy. Provide constructive feedback as needed to all staff providing IT service and serve to motivate that staff and help them understand the unique goals and needs of each customer.
  • Customer Support: Address operational escalations from client staff and company support staff, prioritize and provide direction to best support client policies, goals and priorities.
  • Quality: As required, evaluate the efficiency of business processes according to client objectives and ensure necessary improvements are applied. Work with operations management to review key metrics and ensure problem areas are addressed. Review project plans and issue lists to verify project work is properly aligned to meet stated goals.
  • Pipeline: Receive requests for various types of project work, perform discovery tasks to understand the request, lead development of a brief business case, seek approval to proceed and clear priority, work with company and external project managers and resources to ensure proper delivery of the work.
  • Operations: Carry out or oversee staff carrying our numerous required IT management level operations tasks such as but not limited to invoice approval, budget to actual review, contract review, vendor management, policy/procedures/standards development, and software license renewal and compliance.
  • Responsible for the design, execution and remediation of identified controls in your area of responsibility
  • Perform other internal leadership duties as assigned
  • Skills & Qualifications:
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills
  • 3-5 years IT management experience - knowledgeable and conversant in IT leadership topics including strategy, budgeting, project portfolio management and prioritization, staff management, policy and procedure development, vendor management, IT operations, audit, cybersecurity, communication at all corporate levels
  • 2-3 years of project management experience - including project planning and scheduling, status reporting, issue tracking and resolution
  • 2-3 years of business analyst experience - requirements gathering and documenting, business process analysis, problem solving, solution implementation
  • 4 year MIS degree or equivalent
  • Must have experience working for an MSP (Managed Service Provider)
  • Prefer demonstrated knowledge in commercial real estate business processes, applications and regulations
  • Advanced knowledge of IT operations
  • Strong problem solving, analytical, and facilitation skills
  • Ability to manage multiple tasks at one time
  • Ability to learn, understand and support client goals
  • Strong focus on customer satisfaction and quality service delivery
  • PHYSICAL DEMANDS / WORK ENVIRONMENT:
    • Ability to use a keyboard to enter and retrieve data
    • Must have good eyesight to view computer monitor and phone
    • Work in client office >50% of the time
    • Willing to travel <20%

    Job Details

    • ID
      JC15502640
    • State
    • City
    • Job type
      Permanent
    • Salary
      $120,000 - $120,000
    • Hiring Company
      Paladin Consulting, Inc.
    • Date
      2021-05-21
    • Deadline
      2021-07-20
    • Category

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