Deskside Support Technician

Deskside Support Technician

17 Jun 2024
Georgia, Sandysprings, 30319 Sandysprings USA

Deskside Support Technician

Vacancy expired!

  • Obtains diagnostic data to assist in the investigation and resolution of problems.
  • Matches unresolved incidents against existing problems, known errors and other incidents.
  • Ensures that incidents and problems in systems and services are fully documented within the configuration management defect/problem reporting system.
  • Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action.
  • Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies.
  • Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents.
  • Ensures that the requirements of agreed internal and/or external levels of service are met.
  • Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration management system.
  • Ensures that agreed actions relating to problem investigation and clearance are taken within the allotted timescales.
  • Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance.
  • Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions.
  • Windows 10 and Mac experience is required.

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  • Description:

  • Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

Job Details

  • ID
    JC15545835
  • State
  • City
  • Job type
    Contract
  • Salary
    $18 - $25
  • Hiring Company
    Revolution Technologies
  • Date
    2021-06-11
  • Deadline
    2021-08-10
  • Category

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