Customer Service Representative - Savannah (208 Industrial Blvd Rincon,)

Customer Service Representative - Savannah (208 Industrial Blvd Rincon,)

18 Mar 2024
Georgia, Savannah / hinesville 00000 Savannah / hinesville USA

Customer Service Representative - Savannah (208 Industrial Blvd Rincon,)

Vacancy expired!

WHAT YOU WILL BE DOING

As a Customer Service Representative we expect you to deliver an excellent Customer Service through fast and accurate processing of orders and acting like a liaison between our customers and our company, assisting them with general inquiries, like pricing, products, scheduling, etc.

You are going to be successful on this position if you are excited to help customers, patient, empathetic and passionately communicative. We expect our Customer Service Representatives to put themselves in our customers shoes and advocate for them when necessary. As a customer Services you will be working with different tasks:

Organization and Administration

- Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records.

- Manage and maintain showroom/ this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging and attending visitors daily and during events, etc

- Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.

Customer Service

- Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading ivewings of the material, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.

- Provide customer support over the phone, face-to-face, and via email.

- Perform analysis in SAP as requested by the GM, Operations Manager or the sales/promotion force.

WHAT WE ARE LOOKING FOR

EXPERIENCE

Required

- 2+ years of experience in Customer Service.

- 1+ year of experience with invoicing and order entry.

Desired

- Customer Service experience in construction, manufacturing or related industry experience

EDUCATION

Required

- High School Diploma/GED

Desired

- Bachelors degree in Business, Communication, Marketing or related fields.

KNOWLEDGES

Required

- Profeciency in Microsof Office (Excel, Outlook, etc.)

Desired

- Use of SAP, ERP or Order system preferred.

SKILLS

Required

- Excelent customer service

- Ability to multi task and work in an extremely fast paced environment

- Excelent communication skills, both verbal and written.

PREFERRED BEHAVIORS

Required

- Self-confidence

- Flexibility

- Initiative

- Safety oriented

ABOUT COSENTINO

Cosentino, the world's leading producer of Silestone quartz surfaces, is a family-owned business. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect. The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials. Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.

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