Vacancy expired!
Description
There is an opportunity to join the team at Robert Half Technology, as a Help Desk Analyst! If you have a can-do attitude and are looking to be part of a highly motivated team, this position is for you. The primary function of this Service Desk Analyst job is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You might find yourself creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job requires you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. You should also know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Candidates should also be able to understand Incident, Problem, Change Management and other processes. One of the most important parts, though, is how these processes work together to provide superior support and high availability of our business. The ideal candidate for this Analyst job can cover alternative shifts when needed. The ideal candidate for this position is a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Candidates looking for an opportunity, might be interested in this long-term temporary position. Located in Savannah, Georgia, this Help Desk Analyst II role will be a long-term temporary opening.
What you get to do every single day
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- Provide guidance to Tier 1 support and team members
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
- Facilitate user account management: Onboarding, change and departure processes
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Requirements
- Experience in one or more programming or scripting language
- Ability to multitask effectively
- Excellent communication and organizational skills
- Strong problem solving and analytical skills
- This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude
- Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred
- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
- Expertise in Active Directory
- Deep understanding of Basic Troubleshooting
- MS Windows 10 experience desired
- We especially are looking for candidates with ITIL certification
- Capacity to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
- Able to work independently with a minimal amount of oversight
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.
Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).
