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Satisfy clients by filling orders in an accurate and timely manner. To assist the office in achieving financial goals by selecting, recruiting directing and maintaining a staff of qualified temporary employees. Support customer service function of the office by making sales and follow-up calls to assigned clients.
Position Summary:
The Staffing Manager reports to the Onsite Manager. The incumbent does not supervise the activities of full-time office staff but is responsible for providing indirect guidance to the office’s temporary staff.
Duties/Responsibilities – Essential Functions:
Maintain a staff of qualified temporaries to ensure that Trucadence/ QC Management provides the high quality, and timely service.
· Identify staffing requirements of the office’s client base.
· Review all past orders to gain an understanding of all needs and skill requirements.
· Gather information regarding clients’ future plans or projects and documents for appropriate and timely follow up.
· Develop and maintain recruiting resources to include centers of influence to fill staffing requirements.
· Draft and submit for approval appropriate advertisements.
· Conduct in office recruiting calls.
· Pre-qualify, interview and evaluate/test all qualified applicants.
· Review evaluations with applicants; discuss how office and applicants will work together or what other options they may give to enhance their skills.
· Perform reference checks to verify candidates’ experience and employment history.
· Sole discretion in determining whether or not individuals/applicants will be hired.
· Assign appropriate temporary staff to fulfill client requirements.
· Maintain contact with temporaries on assignment as well as those not on assignment in order to proactively handle problems, maintain productive employee/employer relationships and increase sales.
Provide the highest level of customer service for clients.
· Perform required telemarketing calls to market existing temporaries to clients and prospects and qualify accounts.
· Coordinate all prospect/client inquiries and problems by defining issues and responding in an accurate and timely manner.
· Ensure that temporary assignments are accurate by obtaining detailed requirements from the client, accurately assessing needs and job functions, duties and responsibilities.
· Conduct follow-up service calls with clients who have Trucadence employees on assignment with them.
· Assist with the local direct mail efforts.
· Conduct prospect and client tours of the Trucadence/QCManagement facility; discuss Trucadence/QCManagemen programs and operational procedures.
· Perform Extension calls according to an established schedule.
· Maintain through and accurate documentation on all client and temporary employees’ interaction.
· Make client service calls to assigned accounts to communicate new services, and assist in planning for staffing requirements.
· Accompany Account Manager on facility tours as necessary to properly match temporaries, review safety issues, and increase sales.
Support the office’s financial operations by ensuring that all policies and procedures are followed.
· Perform research on market pay and bill rates for use in setting temporary salaries and charges to the client; assists in establishing pay and bill rates.
· Assign temporaries in accordance with established pay and/or contract bill rates.
· Ensure correct Workers Compensation Codes and Rates are used in factoring Pay and Bill rates.
· Select and assign appropriate temporaries to maximize gross margin and minimize training/promotional discounts.
· Complete all employee data and payroll adjustments in a timely manner to ensure proper processing.
· Mail or distribute all payroll checks in accordance with the office’s procedures.
· Request or provide any advance or replacement paychecks in accordance with the procedures.
· Provide necessary data to appropriate processing center for benefit administration, up to and including data entry of payroll information.
· Collect all necessary credit references for new clients in accordance with procedure.
· Make collection calls on aged receivables as necessary. Maintain thorough and accurate records for all of the above responsibilities.
· Follow-up promptly on all unemployment claims.
· Follow proper Safety/Workers Compensation policies as outlined in the Risk Manual.
Manage the everyday operational aspects of the office to ensure that the atmosphere is professional and supports a successful organization.
· Answer phones in a prompt, timely and courteous manner.
· Maintain inventory of all supplies; ensure that the office equipment is in good working order, and that the facility is professional in appearance and environment.
· Maintain Trucadence/QCManagemen manuals by inputting all procedural updates in a timely manner.
· Help ensure compliance with Trucadence/QCManagemen office procedures and all State, Federal, and local laws and regulations in hiring, termination, pay and other employment decisions.
· Ensure no EEOC/ADA laws are being violated, in conjunction with client requests.
· Advise clients of EEOC/ADA laws.
To be part of our growing team send you resume or call me I am doing interviews this week.
Job Type: Full-time
Salary: $45,000.00 - $55,000.00 per year
Benefits:
