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Job Description:
Enterprise Role Description
Responsible for the day to day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research. Coordinates the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment. Initiates projects and alternatives to improve operations efficiency. Ability to use Microsoft Office to support status reporting requirements. Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Individuals typically have 3-5 years of experience. Bachelor degree or equivalent preferred.
Required Skills
Working knowledge of Word, Excel and Outlook a must.
Detail oriented
Highly organized
Persistent when working on a difficult or complex problem
Analytical - able to learn a complex pattern and then identify inconsistencies
Willing to ask questions
Ability to learn on the job - Self-starter
Patience
Able to work well with others
Able to communicate confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties
Good time management
Able to consistently process volume with precision
Advanced computer literacy
Comfort utilizing multiple computer systems simultaneously to access data rapidly
Desired Skills: