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CUSTOMER SERVICE MANAGER
POSITION SUMMARY
Seminole Marine Group is searching for a customer service manager with proven ability to provide superior customer service and exceed customer expectations. To represent Seminole Marine Group as a positive interface between dealers and customers, by answering questions related to our products, handling warranty issues, and parts and accessory orders in a timely manner.
ROLES AND RESPONSIBILITIES
Provide assistance and information to dealers and customers on Sailfish and Southwind boats and products
Take ownership of customer needs and issues, and see problems through to resolution
Research, troubleshoot and identify solutions to resolve customer and dealer issues
Follow standard procedures for proper escalation of unresolved issues
Provide prompt and accurate feedback to customers and dealers
Ensure accurate and timely shipping and delivery of parts & orders
Ensure proper recording, documentation and closure of all issues
Negotiating claims and providing authorization to repair boats at the dealer locations
Process invoicing, payments, credits and prepare accurate and timely reports
Maintain detailed customer files
Provide product and accessory material to dealers and customers
Process warranty claims and parts orders
Oversee customer service follow up
Performs other tasks, based on management requirements and instructions
EXPERIENCE/SKILLS
Prior customer service/public contact experience strongly preferred
Boat building and/or servicing experience
Thorough knowledge of boating industry products, quality, and service strongly preferred
Demonstrated professional oral and written communication skills required
Must have working knowledge of Microsoft Office software – Word, Excel, etc.
Must have the ability to interact effectively with other departments in resolving and answering dealer and customer issues and/or questions
Strong organizational skills required
Must have the ability to handle multiple tasks/issues and prioritize work
All duties and responsibilities, as assigned, are essential functions and requirements. To perform this job successfully, the employee must possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This description does not create an employment contract, implied or otherwise, other than an “at will” relationship.
COMPENSATION & BENEFITS
We are dedicated to providing our talent with personal, responsive attention. Your hard work and dedication will be rewarded with competitive compensation and a comprehensive selection of benefit plan packages, to include but not limited to:
Paid Time Off (PTO) and Holidays
401(k) Retirement Savings and Employer Match
Comprehensive Medical, Dental, Vision and Prescription benefits
Financial Protection Benefits: Disability, Life and AD&D
ABOUT THE COMPANY:
Seminole Marine Group designs and manufactures Sailfish Boats and Southwind Deck Boats. Sailfish has a full line-up of center console, walk around and bay boats with best-in-class value. Made for serious anglers and recreational family boaters alike, Sailfish boats are built to withstand the rigors of inshore and offshore environments without sacrificing comfort, ergonomic functionality and style.
Southwind Deck Boats are designed for family fun on the water, with high performing, deep-V, fiberglass hulls, comfortable seating and amenities on deck. Southwind has a full line-up of premium-built, dependable, stylish, deck boat options.
Seminole Marine Group is headquartered in Cairo, Georgia.
More information can be found at www.Sailfishboats.com and www.Southwindboats.com.
Equal Opportunity Employer | Drug Free Workplace | ADA & FLSA Compliant | E-Verify Participation