CUSTOMER SERVICE MANAGER (Cairo)

CUSTOMER SERVICE MANAGER (Cairo)

11 Jul 2024
Georgia, Valdosta 00000 Valdosta USA

CUSTOMER SERVICE MANAGER (Cairo)

Vacancy expired!

CUSTOMER SERVICE MANAGER

POSITION SUMMARY

Seminole Marine Group is searching for a customer service manager with proven ability to provide superior customer service and exceed customer expectations. To represent Seminole Marine Group as a positive interface between dealers and customers, by answering questions related to our products, handling warranty issues, and parts and accessory orders in a timely manner.

ROLES AND RESPONSIBILITIES

Provide assistance and information to dealers and customers on Sailfish and Southwind boats and products

Take ownership of customer needs and issues, and see problems through to resolution

Research, troubleshoot and identify solutions to resolve customer and dealer issues

Follow standard procedures for proper escalation of unresolved issues

Provide prompt and accurate feedback to customers and dealers

Ensure accurate and timely shipping and delivery of parts & orders

Ensure proper recording, documentation and closure of all issues

Negotiating claims and providing authorization to repair boats at the dealer locations

Process invoicing, payments, credits and prepare accurate and timely reports

Maintain detailed customer files

Provide product and accessory material to dealers and customers

Process warranty claims and parts orders

Oversee customer service follow up

Performs other tasks, based on management requirements and instructions

EXPERIENCE/SKILLS

Prior customer service/public contact experience strongly preferred

Boat building and/or servicing experience

Thorough knowledge of boating industry products, quality, and service strongly preferred

Demonstrated professional oral and written communication skills required

Must have working knowledge of Microsoft Office software – Word, Excel, etc.

Must have the ability to interact effectively with other departments in resolving and answering dealer and customer issues and/or questions

Strong organizational skills required

Must have the ability to handle multiple tasks/issues and prioritize work

All duties and responsibilities, as assigned, are essential functions and requirements. To perform this job successfully, the employee must possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This description does not create an employment contract, implied or otherwise, other than an “at will” relationship.

COMPENSATION & BENEFITS

We are dedicated to providing our talent with personal, responsive attention. Your hard work and dedication will be rewarded with competitive compensation and a comprehensive selection of benefit plan packages, to include but not limited to:

Paid Time Off (PTO) and Holidays

401(k) Retirement Savings and Employer Match

Comprehensive Medical, Dental, Vision and Prescription benefits

Financial Protection Benefits: Disability, Life and AD&D

ABOUT THE COMPANY:

Seminole Marine Group designs and manufactures Sailfish Boats and Southwind Deck Boats. Sailfish has a full line-up of center console, walk around and bay boats with best-in-class value. Made for serious anglers and recreational family boaters alike, Sailfish boats are built to withstand the rigors of inshore and offshore environments without sacrificing comfort, ergonomic functionality and style.

Southwind Deck Boats are designed for family fun on the water, with high performing, deep-V, fiberglass hulls, comfortable seating and amenities on deck. Southwind has a full line-up of premium-built, dependable, stylish, deck boat options.

Seminole Marine Group is headquartered in Cairo, Georgia.

More information can be found at www.Sailfishboats.com and www.Southwindboats.com.

Equal Opportunity Employer | Drug Free Workplace | ADA & FLSA Compliant | E-Verify Participation

Job Details

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