Primary Purpose:Extends telephone service to residential and business customers. Installs station equipment and associated lines. Locates trouble, repairs or replaces lines. Instructs customers in use of equipment. Performs other related, marginal duties as required.Essential Duties/Functions:Duties include but are not limited to the following:Installs service to customers' homes or business firms. Discusses telephone service needs with customers and makes recommendations as appropriate. Instructs customer on the use of telephones and other equipment.
Operates company vehicle to travel to daily work sites.
Installs, rearranges, reconnects, disconnects and removes station, coin station, and associated equipment.
Sets up, reads and interprets test equipment, measuring devices, and meters. Analyzes and clears trouble in telephone equipment and lines.
Performs preventive maintenance work associated with station and coin apparatus.
Installs lines for data and other forms of communications, e.g. 2 wire/4 wire, TTY, data circuits, alarm circuits.
Inventories and reorders supplies, materials or equipment as needed. Replaces missing or damaged telephone directories.
Records work assignment data on records and orders.
May initiate sales transactions through in-person or telephone solicitations. Makes recommendations to customers on additional telephone service as needed.
May be responsible for making coin collections at pay stations and for transporting/unloading full coin receptacles.
Employee Qualifications:Tests - Results obtained in standard tests for this position must meet minimum requirements established by the testing program.
Ability to identify and distinguish tones/levels
Ability to identify and distinguish colors
Ability to work in confined areas.
Ability to lift and carry tool boxes, drop wire, parts containers and installation loads.
Ability to climb poles/ladders.
Ability to lift, carry, set-up, climb and take down ladders.
Mental Demands: Requires alertness and attention to detail.
Valid driver's license. Must be able to operate manual transmission.
Ability to obtain security clearance.
Working Conditions:Indoor-outdoor work. Exposed to adverse weather conditions, confined work areas, dust, noise, dirt, irate customers, etc.
Weekday, weekend and holiday work tours including day, evening and night hours.
Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours.
Subject to occasional scheduled and/or unscheduled overtime work and callouts.
Hawaiian Telcom and its subsidiaries is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at 513-397-0524 or send an email to firstname.lastname@example.org. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!