Vacancy expired!
DISPATCHER
Starting Pay: $16.00 and up, depending on experience.
808 Towing has an opening available with our dispatch team!
We are a locally owned business and our workforce is constantly growing. There are three shifts to cover, seven days a week. Hours may vary, between 6am and midnight. The applicant must be available for all shift schedules.
We are an independent towing company that operates twenty-four hours a day, three hundred and sixty-five days a year. Dispatchers support our towing, roadside assistance, emergency response, and breakdown services. As a result, the dispatcher may experience pressure and should be capable of making multiple correct decisions while multitasking.
DUTIES:
Arrive to work 15 minutes prior to scheduled shift
Take incoming calls on a multi-line phone system
Evaluate customer situation/needs and communicate with drivers
Coordinate and dispatch multiple drivers
Keep customers up-to-date on their tow/job status and requests
Estimating costs of towing and roadside services for customers
Placing follow-up calls to previous customers for satisfaction purposes
Maintaining a clean and organized work space
REQUIREMENTS:
Valid Hawaii Driver’s License
Clear a completed background check, after employment
Pass a pre-employment physical including drug screening
Previous emergency call center or dispatch experience favorable
Excellent computer skills in programs such as Word, Excel, Google Docs and proprietary websites
Excellent phone etiquette skills
Strong work ethic, self-motivated, and very organized
Desire to assist others and problem solving
Maintain a high level of professionalism at all times
Able to receive and communicate information accurately from the customer to drivers
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