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-Acts as the point of contact for customers.
-Consistently communicates with customers to keep them up-to-date with their project status.
-Partners with the sales team to meet and exceed customer’s service expectations.
-Ensures customer satisfaction and provide professional customer support.
-Handles customer complaints and provides appropriate solutions and alternatives.
-Coordinates project activities and ensures that the project is on schedule.
-Schedules project managers to site inspections and schedules construction appointments with customers.
-Provides administrative support including progress tracking, scheduling, and records keeping.
-Completes HECO application, assembles homeowner’s association packets, submits City & County inspections requests, and HECO validation close-out packets.
-Interacts with construction managers and project team members.
-Coordinates with various contractors and City & County inspectors.
Preferred Qualifications:
-Solar or construction experience preferred.
-Work experience as a Project Coordinator, Scheduler, or similar role.
-Customer Service oriented with a professional and positive attitude.
-Detail-oriented, resourceful in completing tasks, and able to multi-task effectively.
-Problem-solving skills and ability to think under pressure.
-Excellent computer, written and verbal communication skills.
-Outstanding time management skills and analytical skills.
