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The Client Care Manager (CCM) is the single point of contact for the client, RT client relationship manager (CRM) and/or RT account manager (AM) as well as internal teams servicing large, national accounts. The CCM is responsible for ensuring and facilitating flawless execution of the customer experience when onboarding new talent into the client and off-boarding talent from their assignments. Will work closely with RT sales and recruiting teams.The CCM will exercise discretion and independent judgement with respect to matters of significance that are directly related to the management and operation of the business, including:Position SummaryBuild and maintain relationships with the client’s hiring managers, internal RT sales and recruiting teams with the goal of growing the business relationship.
Facilitating and streamlining communications with the client’s hiring managers, internal RT sales and recruiting teams to ensure excellent customer satisfaction.
Flawlessly manage the talent onboarding process within the client’s systems and processes including but not limited to: security profiles, badging, requisitioning client equipment (laptop, etc.), client IT accounts (email, various access to specific software applications or services).
Facilitate the off-boarding for RT talent within the customer systems at the end of assignments. This includes ensuring all account access has been terminated and client equipment has been returned.
Attend client meetings including quarterly business reviews as requested by the CRM or RT account manager.
Assist with preparation of client bids for contract labor requests in conjunction with client services.
Manage and monitor the onboarding process of all new hires within the client environment.
Ensuring RT is deeply integrated with the client and understand the client’s onboarding and other requirements to assist with identifying opportunities
Facilitate communications with client’s hiring managers, internal RT sales and recruiting teams on the onboarding process
Assist the account manager, CRM and/or Strategic Account Director with client meetings and identifying soft selling opportunities. Some travel may be required.
Education:High school diploma or equivalent required
Bachelor Degree strongly preferred
Experience:3-5 years of related experience
Knowledge, Skills & Abilities:Proficient with Microsoft Office tools including Word, Excel and PowerPoint
Excellent communication, interpersonal and organizational skills
Demonstrated experience managing large, complex accounts and projects
Experience describing and document client interactions and project requirements
Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements
Strong management skills based on several years of experience
Superior consulting, leadership, management, interpersonal and mentoring skills
Proficient using Google mail, calendaring and shared drives
What’s in it for you:Largest global staffing leader
Competitive salary + bonus
Excellent benefits package - medical, dental, vision
Generous PTO policy earned from day one
Education and professional development
Rapid career growth
Retirement savings and security
Employee stock purchase plan
Paid parental leave
Short and long term disability
Employee assistance program and health advocacy
Health and dependent care flexible spending account
Metlife auto and home insurance
Metlife legal plan
Referral reward program
Exclusive discounts and programs with dozens of nationwide vendors and retailers
For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards (https://www.randstadusa.com/about/diversity/) . Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
