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The Enterprise Rent-A-Car at our Outrigger Reef Waikiki location has an opportunity for a Part Time Customer Assistance Representative Sr!Enterprise Holdings is a multibillion-dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Get on the fast track to a more rewarding career with Enterprise Rent-A-Car - teams that are committed to quality, innovation, customer satisfaction and employee development. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.The Customer Assistance Representative Sr. will provide a high level of customer service by assisting customers with their rental needs in a high-paced office. They will gain knowledge through local training and hands-on experience to provide excellent service to customers when customers arrive and depart from the location. This is a Part Time position with an average of 30-39 hours a week and receives great benefits and will be supporting our location at Outrigger Reef, 96815.
Provides a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meets and greets customers with Aloha in a friendly and timely manner
Provides directions and general assistance
Checks the condition of the rental car upon return
Processes returns, check-ins transactions quickly and efficiently
Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns
Understands and communicates rental terms and conditions, vehicle features and other services
Sells optional protection products, upgrades, fuel options and other additional equipment
Cleans vehicle interior and exterior by hand or by operating washing equipment (when needed)
Performs miscellaneous and backup job-related duties as assigned
Position may require prolonged standing during shift
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
Must have a valid driver’s license.
Must have a satisfactory driving record with no more than 3 moving violations in the last 3 years OR have been convicted of a DUI, DWI or any other drug or alcohol related driving incident in the past 5 years.
Minimum 6 months experience handling basic customer service and office administration functions.
Must have a minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Aside from religious observance, must be able to work a part-time schedule of 30-39 hours a week which may include weekends, nights and holidays.
Street 2: Honolulu External Company URL: www.erac.com Requisition Number: 2019-302401Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
