Join Our Ohana as a General Manager at Royal Hawaiian Center!
Wicked Maine Lobster is seeking an energetic and friendly addition to lead our team! We are looking for someone who shares our values of authenticity, excellence in hospitality, customer serivce and teamwork. If you are self-driven, motivated, and reliable this is the job for you!
About Us:
Wicked Maine Lobster, a family-owned restaurant originating from Southern Maine, brings a slice of authentic Maine experience to Honolulu and San Diego. Since our humble beginnings at farmers markets in 2014, we've been committed to fostering personal connections and sharing our story with both our team and customers. We believe that happiness is the key ingredient to success, and we strive to create a fun and supportive environment for everyone.
What You'll Do:
- Oversee day-to-day operations, ensuring smooth functioning of the stall.
- Manage inventory levels, ordering supplies, and maintaining stock rotation to minimize waste and ensure freshness.
- Develop and implement standard operating procedures (SOPs) for all aspects of the operation, including food preparation, customer service, and cleanliness.
- Recruit, hire, train, and supervise staff members (including performance management).
- Schedule employees effectively to ensure adequate coverage during peak hours while controlling labor costs.
- Provide ongoing training and development opportunities to improve employee skills and performance.
- Foster a positive work environment that promotes teamwork, communication, and mutual respect.
- Uphold high standards of customer service and quality control to ensure guest satisfaction and repeat business.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Implement strategies to enhance the overall customer experience and build customer loyalty.
- Monitor financial performance and analyze sales data to identify trends, opportunities, and areas for improvement.
- Implement cost-saving measures without compromising quality or service standards.
- Ensure compliance with food safety regulations, sanitation standards, and health codes.
- Conduct regular inspections of the premises to identify and address any potential hazards or violations.
- Train staff on proper food handling procedures, hygiene practices, and safety protocols.
- Stay informed about industry trends, consumer preferences, and competitor activities.
- Continuously seek opportunities for innovation, product development, and process improvement.
- Solicit feedback from customers, employees, and other stakeholders to identify areas for enhancement and implement appropriate changes.
We'd love it if you had:
- Food service, restaurant and/or kitchen management experience (Minimum 2 years preferred)
- Proficiency in POS systems
- Strong background in supervising and team management
- Excellent customer service skills
- Familiarity with inventory management and control
- Ability to work in a fast-paced hospitality environment
Top Perks:
- Competitive Salary
- Paid Time Off
- Health Insurance
- Discounts
- Flexible Schedule
- Parking Reimbursement
Location:
You'll find us at 2201 Kalakaua Ave in the iconic Royal Hawaiian Center, where you'll be surrounded by the vibrant energy of Waikiki.
If you're ready to bring your culinary talents to our table and be a part of something special, we'd love to hear from you! Come experience the warmth of Maine hospitality in the heart of Hawaii. Apply now and embark on a rewarding journey with Wicked Maine Lobster!
