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Description
Job Description:
NGEN-R Service Management, Integration, and Transport (SMIT) is the largest IT services program for the Navy. The Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Leidos is seeking a senior-level Customer Advocacy Manager (CAM) that serves as a customer liaison; collaborating with the Navy Customer Advocacy Team, in addition to Leidos CAMs to ensure successful delivery of services, resolution of issues and problems that cannot be resolved through normal means. In addition, the candidate will also be responsible for identifying potential areas for improvement.
Primary Responsibilities